I have no problem in downloading the state tax but it will not run when hit "start" button, It went back to download cycle. HOw can I run the program?
This is a known issue with a workaround. Here is the article from Turbo Tax Help.
State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return
If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.
Still can't get my state taxes to start; it keeps opening a window to purchase the state module online. Just wondering if this scenario is causing the problem:
1) I purchased and installed TurboTax Business 2019, then processed a Federal tax return for my S corporation, choosing NOT to purchase my state module at that time. I then E-filed my Federal return and tried to do the state return manually.
2) I then processed a Federal tax return for my LLC, this time deciding to go ahead and purchase my state module (South Carolina). I completed both Federal and state tax returns for the LLC.
3) Now I'm trying to go back and do the state return for my S Corp, but it keeps prompting me to purchase the state module!
I tried using the TTStateCleanup download but no joy. If I uninstall and reinstall my entire TT product(s), will I still be able to get back into my existing tax files and complete the state return for my S Corp? Or is it stuck in some hopeless loop because I didn't install the state module when I was initially offered to purchase it?
Please click the link below to contact Customer Support for assistance.
Hi TurboTax-2019 Customer Support,
I ran into the same loop problem as my CA State won't start no matter what. I read the related articles, did all the steps multiple times, still no success. 1. run "TTStateCleanup.exe" to clean all the States - no use, 2. uninstalled and reinstalled TurboTax - no use (also manually deleted the old TTax 2019 folder, delete some TTax 2019 related Windows' Regedit entries, the uninstallation did not delete everything, after reinstalling it, it didn't require license file, it still remember where I was last time), 3. did the Selective Startup - no use. It continues to let you go though the State download, check update, the version is up to date, cannot go into the next step of State Tax.
I have used TurboTax for more than 20 years, never ran into this type of serious problem. This is not acceptable. Please pass this message to the TTax developers and QA engineers. They must find out the exact cause of the issue and deliver a update release soon, time is running out! Thanks!
Let them know........Contact Customer Service
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