Hi TurboTax-2019 Customer Support,
I ran into the same loop problem as my CA State won't start no matter what. I read the related articles, did all the steps multiple times, still no success. 1. run "TTStateCleanup.exe" to clean all the States - no use, 2. uninstalled and reinstalled TurboTax - no use (also manually deleted the old TTax 2019 folder, delete some TTax 2019 related Windows' Regedit entries, the uninstallation did not delete everything, after reinstalling it, it didn't require license file, it still remember where I was last time), 3. did the Selective Startup - no use. It continues to let you go though the State download, check update, the version is up to date, cannot go into the next step of State Tax.
I have used TurboTax for more than 20 years, never ran into this type of serious problem. This is not acceptable. Please pass this message to the TTax developers and QA engineers. They must find out the exact cause of the issue and deliver a update release soon, time is running out! Thanks!
