State tax will not start

[mceelee]

I have no problem in downloading the state tax but it will not run when hit "start" button,  It went back to download cycle.  HOw can I run the program?

[AmyC]

This is a known issue with a workaround. Here is the article from Turbo Tax Help.

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Resolution

:

1. Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.
2. Double click to open the zip folder
3. Extract the contents of the folder to your desktop and open the extracted folder.
4. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
5. Select your version  (Personal or Business)
6. select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose  Remove all States).
7. Once the tool finishes doing its thing, close it and reopen TurboTax.
8. Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
9. If not, click the State Taxes tab and download it from there.
10. If the fix-it fails, do this instead:
11. Uninstall TurboTax.
12. Double-click the CD or download file to start the reinstallation process with the following steps:
13. Click Next on the Welcome Screen.
14. Click I Agree on the License Agreement.
15. On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
16. Click Install after changing the location.
17. Reopen TurboTax after installation and proceed to your state taxes.

If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.  

Related Information:

• Start Windows in Selective Startup Mode
• State Loop indicates TurboTax Business is up to date after updating but won't allow you to start

[netgreen]

 Still can't get my state taxes to start; it keeps opening a window to purchase the state module online.  Just wondering if this scenario is causing the problem:

1) I purchased and installed TurboTax Business 2019, then processed a Federal tax return for my S corporation, choosing NOT to purchase my state module at that time.  I then E-filed my Federal return and tried to do the state return manually.

2) I then processed a Federal tax return for my LLC, this time deciding to go ahead and purchase my state module (South Carolina).  I completed both Federal and state tax returns for the LLC.

3) Now I'm trying to go back and do the state return for my S Corp, but it keeps prompting me to purchase the state module!

I tried using the TTStateCleanup download but no joy.  If I uninstall and reinstall my entire TT product(s), will I still be able to get back into my existing tax files and complete the state return for my S Corp?  Or is it stuck in some hopeless loop because I didn't install the state module when I was initially offered to purchase it?

[Son3]

doesn't download arizona state

[ChondelLO]

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

[shuang1015]

Hi TurboTax-2019 Customer Support,

I ran into the same loop problem as my CA State won't start no matter what.  I read the related articles, did all the steps multiple times, still no success.  1. run "TTStateCleanup.exe"  to clean all the States - no use,  2. uninstalled and reinstalled TurboTax - no use (also manually deleted the old TTax 2019 folder, delete some TTax 2019 related Windows' Regedit entries, the uninstallation did not delete everything, after reinstalling it, it didn't require license file, it still remember where I was last time),  3. did the Selective Startup - no use.   It continues to let you go though the State download, check update, the version is up to date, cannot go into the next step of State Tax.

I have used TurboTax for more than 20 years, never ran into this type of serious problem.  This is not acceptable.  Please pass this message to the TTax developers and QA engineers.    They must find out the exact cause of the issue and deliver a update release soon, time is running out!  Thanks!

[VolvoGirl]

Let them know........Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[bosuzoks]

Thank you so much - this worked!

[Angw1]

This cleanup file is for 2019. Is there one for 2020? The 2019 does not solve the issue for 2020 filers. 

[VolvoGirl]

@Angw1  What is your problem?  It is still early.   The state programs might not be ready yet to start or download.

State Forms Availability
https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-...

[Angw1]

Okay. Customer needed to file his 2020 state tax on TT Desktop software. 

[Angw1]

I found this article to know when the IRS is accepting returns for 2020.

https://ttlc.intuit.com/articles/5106790-when-will-the-irs-start-processing-tax-returns-for-individu...

[VolvoGirl]

Are you asking about Federal or State?  That link you posted doesn't work.  

The IRS won't open filing until Feb 12, 2021 this year
https://www.irs.gov/newsroom/2021-tax-filing-season-begins-feb-12-irs-outlines-steps-to-speed-refund...

The IRS has not updated all the forms yet. See
https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-pe...

[Angw1]

Strange, because I just clicked the link and it is fine, thank you for your responses!

[navycrypto]

After an hour long telephone conversation with a TurboTax specialist, it was determined that there is NO Tennessee State Tax forms to download because starting in 2021, the HALL Tax was repealed. There is no individual income tax due nor on interest & earned dividends.

I guess TurboTax missed this one. Hopefully next year it will be corrected for Tennessee.