State Form one free is not working?

[everettdae]

I have entered in 4 returns, submitted 3 and paid for all 3 state forms to be e-filed. When I started entering the returns , early one was asked if I wanted to use the free state for this return, and selected Yes. I went back and forth between the different returns before it was time to file. As I filed each one, I was asked to pay for the State return and paid by credit card for each. I am now about to file the last State return and now being asked again to pay. I thought there was One Free State with the Turbo Tax Deluxe. Why am I having to pay 4 times for all 4 returns? Did I miss something somewhere? The other odd thing I noticed - I paid $25 for 2 of the States, and just paid $20 for the 3rd return, ALL the SAME state, so why the charge is different? ? And now I am being prompted to pay yet a 4th ? but why the amounts are not the same for Same State ?

[MichelleLO · Accepted solution]

With TurboTax Deluxe CD/Download software, you get one free state download. This means you can prepare and print unlimited returns for one state at no extra cost. There is an additional fee to e-file your state return.

For more information on what's included in the TurboTax CD/Download software please click here:  Compare CD/download products  

In this public forum, we do not have access to your personal information and are unable to provide information about the e-file fees you were charged.  If you'd like you can reach out to TurboTax Customer Support and request an agent to review the fees with you. 

What is the TurboTax phone number?

[JVLSRQ]

when I get to state tax form I have 2 listed: Indiana non-resident and Florida resident.  Since FL doesn't have state taxes on income i selected Indiana non-resident as i need to recoup IN taxes paid. TurboTax wants to charge me $40 for the state tax form. I am supposed to get one free state and this not true!

very dissapointed!!

[xmasbaby0]

FLORIDA

Florida does not have a state income tax.   You should have skipped the FL tax unless you own rental property  in FL or a FL based business.

Florida has a  tangible personal property tax form that is used in a Florida-located business or rental property and is filed with the county property appraiser by April 1st. 

If you do need to file a Form DR-405, nothing will print (except an instruction sheet) unless assets were transferred or you manually entered assets in the DR-405 worksheet. 

If you do not have tangible personal property to report, choose   Skip State   in the   State Taxes   section.

If you proceeded past the warning screens, try deleting the Florida return --> https://ttlc.intuit.com/questions/1900608

It sounds like you went too far and may need to get help from customer support to get rid of the charge for a FL return.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[JVLSRQ]

thanks but i did not go to far as i never selected a state form. I also checked to see if a state form file was created and there was none.

I have also called the number for support that that system is anything but support !

[xmasbaby0]

@JVLSRQ Are you using the CD/download or online software?

[Jvlsrq1]

what I bought from costco has a disc but i used the Code and downloaded what i think is a desktop version not online. Windows

[xmasbaby0]

Make sure you are using the CD/download.   I suspect you are online because you mentioned "$40" for the state.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[Jvlsrq1]

i exit TTD and restart it by clicking on Turbotax 2022 on my desktop, so pretty sure that means im not logging into Online.

[xmasbaby0]

Ok----then you just plain should not have downloaded FL software.  It seems like you must have downloaded software for FL and your other state.  You are going to have to deal with the aggravation of contacting customer support to sort it out.  Sorry.

[Jvlsrq1]

thanks

but if i downloaded the FL state forms, when i get back into TT why doesnt it take me to FL tax return?

Even when I go to review returns it only shows a federal return and no state return.

there is a glitch int he matrix and its impossible to contact customer service with their automated system.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[Jvlsrq1]

i have called and stated "billing" but it asks for a customer ID number. kindof indicates i have to get a number from wesite, when i click on Help from TTD it takes me to ttlc.intuit 

[xmasbaby0]

I am running out of ideas.   Maybe try telling customer support you  have a state return issue.  Do not use the word "refund."

And....it is still not clear....you say you did not download FL---or that you do not see a FL return?     Did you download the other state?   When is it trying to charge you?

@Critter-3   ?   Do you have any wisdom to shed on this Florida confusion?

[Jvlsrq1]

idea, what happens if i select FILE from top row and then its lists Remove State Return?  will i then have used my one free state?  

and I know i havent even selected a state yet because at end of Federal return it says that it looks like you could have 2 state returns. fine i go to next screen and i select IN and on next screen I remove FL. yet it then still sends me to billing. again there is not state file saved in same folder as my federal return. when going to REVIEW there is only a Federal return.  thanks