Rejection of CA state return

[kirstenmulvey]

My CA state return was rejected due, apparently, from a Turbo tax software problem. I was told in the Turbo Tax email I received that I would get support to correct the issue. I opened my return and said I wanted to amend it (big mistake). I tried to make amendments, but now I get a message that I can't file electronically but must mail my return. I paid $40 + $20 = $60 (to turbo tax just to file my State return. What the sam hill is happening? This is highway robbery. Where is the help I was told I would receive? This is unacceptable!

PS Fed return has been accepted.

[mx7-yearend]

I received a message from you that my California tax return had been rejected due to an error in your software.  I cannot find anyone to call as to direction.  Has this already been fixed? (I cannot fix your software)  What do I do next??  I have used TurboTax for 20 years.  Not happy when there are glitches and no one to contact.  I also get conned into purchasing the protection plan due to the fact that it is not friendly in taking my credit card.  So all the extra charges and here I am not knowing what to do next.  This is frustrating - a good way to lose customers.  It seems to me if you caused the problem you should give better instructions or just re-e-file it???  Is this going to cost more money??  If so you can be sure it will end up in your loss of customers.  It would be nice to speak to someone.  [phone number removed]  Maxine M

[DoninGA]

@mx7-yearend 

Contact TurboTax support for assistance -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

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Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[kirstenmulvey]

Have not resolved the problem. I've tried to resubmit several times and I get a message that I have to mail in my return. This is not acceptable since I have paid $60 ($40 for the State software and $20 for an electronic refund) for my State return alone after paying $40 for my Federal return (the so called FREE Turbo Tax return). What a scam!!

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

@kirstenmulvey