Illinois state taxes rejection

[abbernatht24]

This is the second time that my state efile has rejected and I don't see any options to correct it,what can I do?

[TomD8]

Were you given a reason or a rejection code?

[abbernatht24]

I had to put in a TPIN

[DaveF1006 · Accepted solution]

Please select this State of illinois link for more information about its IL-Pin filing requirement. 

[BOMP713]

You can get an Illinois PIN but Turbo Tax will not input the eight digit number, Turbotax only takes 5 numbers My taxes have been rejected 3 times.  Drivers license also rejected

[AmyC]

IL is an 8 digit number. Federal pin is 5 digits. Please follow these steps:

1. Open your tax return, if it's not already open.
2. Select File and proceed to the Sign Your Illinois Return screen.
3. On this screen, select I don't have my Illinois 2018 Adjusted Gross Income.
4. Enter your signature information in only one of the signature option fields, leaving the others blank:
   • 2018 AGI from line 1 of your 2018 Form IL-1040 (not your federal AGI from your IRS 1040 form); or
   • 8-digit Illinois PIN, which you might be able look up at the Illinois Department of Revenue's website; or
   • Illinois driver's license number or State ID (info from other states won't work; must be from Illinois).
     • Note: If you didn't file an Illinois return in 2017 and 2018, this is the only signature option available to you. If you don't have an Illinois driver's license or state ID, you'll be filing a paper return this year.
   • If you are unable to supply any of these items, STOP. You cannot e-file this year. Select Back until you get to where you can change your filing option to file by mail.
5. Select Continue and follow the onscreen instructions to resubmit your return.

From Turbo Tax IL rejection help

@BOMP713

[BOMP713]

The steps listed does not work  Selecting "File" and clicking past Federal (which was accepted) takes to next page "Select the Returns Your're Ready to E-File" with Illinois option "E-file my state return now"  Click Continue to next page which is "Why we're going to request driver's license or state ID"     The "Sign Your Illinois Return" screen does not come up  so cannot get to "I don't have my Illinois 2018 Adjusted Gross Income"   I have 2018 AGI, Drivers license information and 8-digit Illinois PIN  Also have double checked all entries for driver's license  Also cleared data and reentered.  3 rejections 

[CatinaT1]

This article will give you instruction on how to print and mail your return.

[wilbur3]

I paid $25 to file electronically and now find out that when my return is rejected, there is no way to fix it and I must send in a paper copy by mail.   I called the help line and waited for 20 minutes only to have someone immediately hang up on me.  How do I get a refund for the $25 fee?

[DaraLO]

TurboTax does not charge an e-filing fee.  The TurboTax fee is for preparation of your tax return.  Being able to e-file is not a guarantee; there are instances in which you will need to print and mail your return.  Refer to the following Help Article for more information:  When a tax return can't be e-filed no matter what you do

[BOMP713]

This same issue happened for the 2019 tax filing.   Nothing I could do or advice from Turbotax solved the Illinois rejection for 2019 taxes.  You would think they would have figured it out for this year.  From last year's posts many had the same issue.  For me I will print and mail and save the $25 as it is not reliable.  Good luck getting refund but I doubt you will find success

[wilbur3]

Not true. Turbo tax premier comes with one free state. I choose Illinois and could have filed a paper copy without additional charge. TurboTax offered me the opportunity to file electronically for a $25 fee, which did not work, and apparently cannot be corrected.

[21570]

I paid the $25 to e- file my Illinois tax, however it was rejected 3 times.  I finally figured out that I did not include may second middle name.  I have corrected that now.  But I can't e-file it.  Turbo Tax always takes me to the credit card program to pay $45 for an audit.  
How do I resubmit the Illinois e-file through turbo tax again? 
If my only option is to send it through the mail, how will I get my refund?

Please Advise.  
Thanks,

Carla Luttinen

[Mike9241]

not knowing which version you are using you may have to pay fees to talk to support so check this link

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number... 

see this link about refund of fees

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/get-e-filing-fee-...