not knowing which version you are using you may have to pay fees to talk to support so check this link
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
see this link about refund of fees
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/get-e-filing-fee-...
