TurboTax HelpTurboTax HelpIntuit

Can I get the e-filing fee refunded if my state return got rejected?

SOLVEDby TurboTaxTurboTax Windows195Updated January 31, 2022

Because the TurboTax CD/Download state e-filing fee covers transmission costs and does not guarantee acceptance, it's our policy to not issue refunds except under these special circumstances:

  • You weren't able to successfully e-file because of a tax situation your state government doesn't support.
  • The rejection is caused by an override in your state return that we instructed you to enter as a workaround to a known product issue.
  • A known program error or state government problem blocked you from successfully e-filing your state return.
  • You were accidentally charged a second e-filing fee when you resubmitted your state return.

If any of these situations apply to you, you can contact us for a refund.

Note: If you used TurboTax Online, know that we don't charge a separate e-filing fee, so there's nothing to refund in this case.

Was this helpful?

You must sign in to vote, reply, or post
TurboTax Desktop BasicTurboTax Desktop BusinessTurboTax Desktop DeluxeTurboTax Desktop Home and BusinessTurboTax Desktop PremierTurboTax Live BasicTurboTax Live DeluxeTurboTax Live Full Service BasicTurboTax Live Full Service Complex IncomeTurboTax Live Full Service Complex Self-EmployedTurboTax Live Full Service DeluxeTurboTax Live Full Service PremierTurboTax Live Full Service Self-employedTurboTax Live PremierTurboTax Live Self-employedTurboTax Mobile Apps DeluxeTurboTax Mobile Apps FreeTurboTax Mobile Apps PremierTurboTax Mobile Apps Self-employedTurboTax Online DeluxeTurboTax Online FreeTurboTax Online PremierTurboTax Online Self-employed
Dynamic AdsDynamic Ads