BOMP713
Returning Member

State tax filing

The steps listed does not work  Selecting "File" and clicking past Federal (which was accepted) takes to next page "Select the Returns Your're Ready to E-File" with Illinois option "E-file my state return now"  Click Continue to next page which is "Why we're going to request driver's license or state ID"     The "Sign Your Illinois Return" screen does not come up  so cannot get to "I don't have my Illinois 2018 Adjusted Gross Income"   I have 2018 AGI, Drivers license information and 8-digit Illinois PIN  Also have double checked all entries for driver's license  Also cleared data and reentered.  3 rejections