Cannot download state for 2018 tax return

Forum|Forum|4 years ago
August 20, 2021
1 reply
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I need to generate a copy of my 2018 tax return. I only have the tax file not a PDF. I downloaded TT2018 and opened the file. It gave me a message box that read something like "Your Federal return is loaded but you need to download the state. Below that it said "error 190". I click on the continue button but the app freezes and the only way I can get back to is to close the file.

So I tried another idea. I created a quick 2018 tax return and skipped ahead to the state section. When I click "continue" to go and download my state a new box pops up that says "Lets Download Your Free State". It has a blue continue button and also a blue hyperlinkd phrase sayign that if I having trouble getting my free state to "Click Here". If I click either of them the screen freezes and the links are dead.

Best answer by mesquitebean

Oh, also, Its Windows, running Windows Home 10

Which software edition is it?

Deluxe Federal and State combo (as opposed to Deluxe Federal only)
Premier Edition
Home and Business Edition

If you're using a wireless network, can you easily switch to using wired Ethernet instead to see if that makes a difference?

Are you using a VPN by any chance?

Did you try a 2018 manual update? It updates the Federal program and the updater tool itself.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

After that, if problem persists, I'd see if running a TurboTax "Repair" helps any.

https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-windows/01/26076

Or you can try uninstalling and reinstalling TurboTax.

Otherwise, here's how to phone TurboTax Support on Monday:

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

VolvoGirl

Level 15

Yes you are doing it right. Don't know where you are stuck. So you couldn't download the free state program?

After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW TAX RETURN)

Then go to FILE -Open and find your return.

See error 190

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbotax-desktop/00/26443

johnmckinsey695Author

Level 2

Correct, I cannot download the free state (heck I would pay for it if I had to). I had to download and install TT2018 on my new computer and then attempted to open the 2018 tax file. It stalls out on saying it needs to download my state return in order to finish opening the file.

But I also tried the idea you suggested. I created a new tax return and went to the state section and it bogged down/froze as I descibed in detail in my orginal post.
So I am not sure what else to do.
All I want to do is open the tax file and create a PDF of it.