Cannot download state for 2018 tax return

I need to generate a copy of my 2018 tax return. I only have the tax file not a PDF. I downloaded TT2018 and opened the file. It gave me a message box that read something like "Your Federal return is loaded but you need to download the state. Below that it said "error 190". I click on the continue button but the app freezes and the only way I can get back to is to close the file.

So I tried another idea. I created a quick 2018 tax return and skipped ahead to the state section. When I click "continue" to go and download my state a new box pops up that says "Lets Download Your Free State". It has a blue continue button and also a blue hyperlinkd phrase sayign that if I having trouble getting my free state to "Click Here". If I click either of them the screen freezes and the links are dead.