I was told to amend my taxes, which they (a virtual CPA from TT) walked me through. I now need to set up a payment plan to return the whopping overpayment of $750. TT said they will reimburse the $22 in interest and sent me to a page where I could upload and send the letter from the Dep. of Revenue stating what I owed. The state said interest would stop accruing when they received my amendment. It’s a huge pain.
Critter: I’m trying to let others know how I was walked through the process and trying to be helpful. Stop trying to defend this huge error the software has made. TT seriously let down their early filing clients. Period.
If you take a look at the instructions on how to correct the error in my other post ... which is a direct quote from the TT FAQ that was emailed ... it clearly says to call for assistance. Whenever there is a programming error they always alert the users and always offer assistance to make the correction.
I am not defending errors so much as explaining that errors happen (especially early in the tax year) and that Intuit owns up to them and offers the correction plus assistance to fix them ... they even offer a separate phone number to get directly to the people who understand the issue well.
The income tax program has millions of moving parts that must work in concert seamlessly AND add that to a massive tax law change AND tax form changes (both federal and state) there are bound to be a few issues. This is a good reason to NOT file early in the year ... holding off until mid to late February when the bugs have been worked out is wise. If you used the downloaded program you would see how often updates are issued to correct problems ... they happen a lot in Jan & Feb ... I think there have been 49 updates so far this year.
2019 spoiler alert : The tax forms have changed again which will most likely cause a few issues again for the feds & state programs ... waiting a bit to file this year would be wise.
@Critter Note: the days and hours are now M-F, 5-5 Pacific Time, so no weekend access as you copy/pasted. (I had them correct those days/hours).
Opinion: A link to the FAQ might be better in such situations so that corrections to the original FAQ will be seen when accessed by others at any point in time. Of course, those days/times have been somewhat wrong for months now.
the lesson learned is do not file immediately in late January. Give it until end of February to permit any bugs to straighten themselves out in the software.
While I can see the frustration, the alternative is to use another software program, and they may have the same challenges with bugs early in the tax season, or let a human do it (either yourself or a tax preparer) which risks human error and / or higher costs.
I can understand everyone wants to file to get their refund quickly, but there are consequences of that action. '
TT is very up front that the guarantee only covers penalties and interest when their software performs incorrectly. It has been that way for over 25 years that I have used this product.
in this case the 'damages' are the penalties and interest. Have you filed a claim? are they paying it? If not, curious why not.
The 'cost of the blender' which in this case is the taxes due themselves, you still would have paid for, even if the damages were paid. the TT guarantee has worked like this for over 25 years
lastly, while I see your point, the IRS didn't finalize the forms to reflect the new tax law until August, 2018, which means Intuit had just three months (until November) and not nine months until the first version of their software was released to their customers.
Maybe TT should go back to the pre-internet days? Back in the 1990's, TT would MAIL a preliminary disk for Federal - no state - in December. Then it would send a final disk via MAIL with the final federal forms and the state forms - no changes occurred after that in late January / early February. But I don't think customers would appreciate that approach, hence there are weekly updates and better to not be the 'early bird to get the worm' - especially in a year where there were significant federal and state tax changes.
I just got slapped with a $700+ bill bc Turbotax screwed up my tax return. And I can't talk to someone at Turbo tax bc I filed for free and only paid customers get to talk to a human. This is their mistake! I shouldn't have to pay them for the privilege of talking to them to ask them to fix it. I am so mad right now! I didn't even get my tax return, bc my student loans garnished it.