Can't download free state

[cory15]

TurboTax Home and Business 2020 is not allowing me to download my free state for Maryland. It checks for updates and says everything is up to date but then does not download the state

[DoninGA]

Contact TurboTax support for this issue of not being able to download the state of Maryland software.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[PAD4]

I am also unable to download Maryland and have tried 6 times. All I get is a white screen with a button at bottom to close. If you click on that it goes away with nothing downloaded

[SForrestLO]

If you are not able to download the state, please contact support for assistance.  

Turbo Tax FAQ will show you how to install.

This FAQ will provide you with the steps to contact an agent.

[sampil]

I am having exactly the same problem trying to download the State of Virginia...it returns a blank window with a "Close" on the lower right corner.  When "Close" is pressed the message says: "Error downloading your Turbotax product. The state product for Turbotax could not be downloaded. Please try again later" 

[LeticiaF1]

If you can't download your state return, read the TurboTax help article to see 2 ways to fix your problem.

 State install/e-file update loop: State not installed after installation or TurboTax needs to updat...

If your problem continues, please reach out to us again.  

@sampil 

[sampil]

Thank you for the link...it seems to be Microsoft user specific.
Are there different specific instructions for Mac users?

[MonikaK1]

If your license code for our Mac product download specified "TurboTax Desktop (version name) with state", and you have activated the download, you should be able to go to the State section and download the free state. 

Once you have downloaded your free state, the button in the State section will say "Purchase State" in case you need to purchase another state.

See this help article for troubleshooting steps for Mac issues.

If you confirmed that you have all of the minimum system requirements, you might also try clearing your cache and cookies.  

If after trying all of the options mentioned you still have the same problem:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using. 

@sampil