If your license code for our Mac product download specified "TurboTax Desktop (version name) with state", and you have activated the download, you should be able to go to the State section and download the free state.
Once you have downloaded your free state, the button in the State section will say "Purchase State" in case you need to purchase another state.
See this help article for troubleshooting steps for Mac issues.
If you confirmed that you have all of the minimum system requirements, you might also try clearing your cache and cookies.
If after trying all of the options mentioned you still have the same problem:
See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
@sampil
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