Online Tax Return: last step: it asks if a stock transaction "Has QSB stock", and cannot get out

[chenw2000]

First, Thanks for fixing the issue that keep asking for the stock acquisition date.

Now it shows another issue from my account:

I have some short term transactions on the public stock market, non of them are "QSB" (Qualified Small Business). But at the last step before filing, the application complains:

"Form 1099-B Worksheet (TD Ameritrade Clearing, Inc) -- Capital gn(ls) adjustments / other info ([social security number removed] ALIGN TECHNOLOGY INC COM): 
Has QSB stock should not be selected for sales with a short-term holding period

-- I tried to uncheck the box "Has QSB stock", also unchecked the checkbox inside the gray doc area "Gain from this Qaulified Small Business (QSB) is excludible under IRC...
-- I tried to edit the entry in the stock transaction

But seems this question go into an infinite loop.

Please Help.

Thanks

[MichelleLO]

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQ's to assist with this:

• How to clear your cache 
• How do I delete cookies?

If that doesn't work, try to delete the form and re-enter it. 

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

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[chenw2000]

Hi, @MichelleLO 

Thanks for the reply. I did the following, but the problem is -NOT- resolved

(1) clear the cache and cookie in my browser

(2) in the "Wages & Income" tab, click "Delete" icon for "TD Ameritrade Clearing, Inc."

(3) load the 1099-B form from the broker again (success)

(4) Now it is stuck in the previous error:

1099-B Worksheet Error: Keep asking "Date Acquired must be entered for xxx"

https://ttlc.intuit.com/community/investments-and-rental-properties/discussion/1099-b-worksheet-erro...

It keeps asking me "holding period must be selected because not enough information is presented...", after I select "Short Term", then it will ask the acquired date of a transaction....

Again and Again and Again...

I thought I had gone through this problem 1 month ago, but it comes back.

Please help me get out of this infinite loop, also the "QBS" loop. I am really waiting for the tax refund to pay off my bills.

Thanks.

[chenw2000]

I tried to change the browser from Chrome to IE, but it doesn't change anything

[SForrestLO]

@chenw2000

You can contact an agent for further troubleshooting.

This FAQ will provide you with the steps to contact an agent