Can’t complete the final step

[AlexanderS08]

There are multiple parts of the final step. What part do you keep getting stuck on? Let us know and we'll be happy to help.

[underduress2019]

After entering my driver's license info, we advanced to the next page in order to enter my wife's information but the page wouldn't load, it just has the spinning icon as if it's going to load but doesn't.  It has been doing this for more than 90 minutes

[DaveF1006]

At this time of year all the way up to April 15, there is heavy traffic in the Turbo Tax site. You might sign out and try a little later.  Also clear your Cache and Cookies in your browser and see if this might help.

[ital]

On screen where it says just three more steps and when I click on the Review your order which is the only highlighted one, it goes to 'Hmm, looks like we hit a slight sang in this section."

My internet is still connected and I've tried several times to get past this and have not been successful. Please advise if I can save my info and try tomorrow if this technical issue isn't gonna be resolved any time soon. 

Thank you

[MichelleLO]

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 

If you continue to have issues please see the link below to contact one of our TurboTax representatives: 

What is the TurboTax phone number?

@ital

[landy951]

Why can’t anyone help me I sent 5 hours to figure it done everything. 

Clear  cookies and cashe

used different devices 

Spent 5 hours speaking to 2 different Representatives 

Used My card to try to pay even that didn’t work 

No one wants to help me I give up

[vaida1996]

yes i paid and its stuck on the last two steps i entered my direct deposit info and it just keeps taking me to this credit karma card and i dont want that, it wont let me finish the second step and start the third. this seems like a scam because money was taken from my card !!!! i cleared my computer and changed devices still doesnt work !!!

[vaida1996]

can you tell me why they took my money and wont let me complete the last two steps?

[CarissaM]

If you have not e-filed or mailed your tax return already you can change the bank account information, go to the "File" section to make the change:

• Login to TurboTax and go into your tax timeline, select the File tab.
• There are three steps listed. Click on Start/Revisit next to Step 2.
• You'll have the choice for in my bank for direct deposit or paper check to receive in the mail, make sure the I want my refund deposited into this account box is unchecked.
• Select direct deposit, correct the information and then click continue at the bottom. 

Please see this TurboTax FAQ for more information.

If you are still having trouble, please comment and let us know @vaida1996

[Olgaann1922]

Everything time I go to the last 3 questions it pops up it hit a snag

[Olgaann1922]

My payment method and signature 

[TiffanyL]

@Olgaann1922 

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try a different web browser to see if that works.

[Kirstenlparsons]

Trying to get passes the refund information part everything is good was accepted for an advance but when I finish’s it it will not go to signing process

[ShellyA34]

Can someone let me know what you did to get pass the second payment step? Im stuck after state bank info. It won't let me go to last step.