IRS doesn't show they have received my tax return. why

[rockies18]

why does the IRS not show they received my e-file. you say it was sent in January 30, 2018

[rt75624 · Accepted solution]

Although TurboTax may show your Federal return as received, the IRS generally updates its website one day each week (Wednesday). Due to the day and time your return was filed, the most current information may not be available via the website yet.

For more information on monitoring your refund, please refer to the following video FAQ:

https://turbotax.intuit.com/tax-tips/tax-refund/video-what-days-of-the-week-does-the-irs-deposit-tax...

[royal-summers]

I e-filed in February and called the IRS today (May 1st) and they said they never received my return from Turbo Tax. Where do I go from here?

[VolvoGirl]

@royal.summers   Did you efile?  Was it accepted?  Maybe it rejected.  You can check your efile status here     <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef...>

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  Accepted only means they accepted your return FOR Processing.  Not that your return is right.

Or does your account say Ready to Mail when you log In?

[royal-summers]

I’m apologize, I did it through the mail. I called the IRS and they have no record of Turbo Tax sending my return in.

[royal-summers]

It says on the Turbo Tax website it says ready to mail which has been the status for two months.

[VolvoGirl]

Maybe you mailed it to the wrong place? Federal and state go to different places. Some people were mail both in the same envelope to the state. Print it out and mail it again and get a tracking number from the post office so you know they got it.
 
 4 weeks after you print and mail it, you can start checking IRS Where’s my refund <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds/">https://www.irs.gov/refunds/</a>
 
 Oh, Turbo Tax doesn’t mail it for you. You have to print and mail it yourself.

[royal-summers]

Yes I understand Turbo Tax doesn’t mail it. The problem is Turbo Tax never sent it to the IRS. Per the IRS. There is no way to track something on the IRS website that they never received in the first place.

[royal-summers]

I also checked my state taxes and the have no record of receiving anything from turbo tax.

[VolvoGirl]

Right.  You have not filed it yet.

Sorry but Ready to Mail means you have to actually print out your tax return and mail it to the IRS yourself.  So it has not been filed yet.  And it will always say Ready to Mail.  Turbo Tax doesn’t know if or when you mailed it and the IRS doesn’t update Turbo Tax when they get your mailed return.    You can try to switch to efile     <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3985787">https://ttlc.intuit.com/replies/3985787</a>

[royal-summers]

Ah, now that makes sense. Unfortunately that wasnt explained by the app.

[royal-summers]

That definitely makes the service lose value. This was my first time using the service. I won’t make that mistake again. Thanks for your help.

[Vanleuvenm]

I filled ththreturn 1/11 its had plenty of time to show up on IRS page 

[Carol318]

I have all my copies of the form done in Feb 7 ,2020.  IRS states forms were never received.  I was charged $40.00 on my credit card for the filing. What is going on?

[mesquitebean]

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@Carol318 wrote:

I have all my copies of the form done in Feb 7 ,2020.  IRS states forms were never received.  I was charged $40.00 on my credit card for the filing. What is going on?

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"IRS states forms were never received."

How exactly is the IRS stating that?  Did you speak to a live IRS agent, or are you just not finding your info when you use the IRS "Where's My Refund" tool?   And how did you file--was it by efile, or by printing and signing your return and mailing it?  

Let's start at the beginning as how to you can do the detective work and report back what you find.

First, make sure your return was successfully filed.  If you used Online TurboTax, log in to your account and confirm the status that is showing at the Tax Home.   What does it say there?  Does it say accepted, rejected, printed, started, ready to mail, or what?

If the Tax Home showed that your return was accepted (if efiled),  or if you printed and mailed the return, then use the IRS "Where's My Refund" tool to check the status of a Federal refund. 
https://www.irs.gov/Refunds

When using the IRS tool, be sure you enter the correct SSN and filing status.

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., use the amount before any fees are subtracted.

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571