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Level 1

IRS doesn't show they have received my tax return. why

why does the IRS not show they received my e-file. you say it was sent in January 30, 2018

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Level 3

IRS doesn't show they have received my tax return. why

Although TurboTax may show your Federal return as received, the IRS generally updates its website one day each week (Wednesday). Due to the day and time your return was filed, the most current information may not be available via the website yet.

For more information on monitoring your refund, please refer to the following video FAQ:

https://turbotax.intuit.com/tax-tips/tax-refund/video-what-days-of-the-week-does-the-irs-deposit-tax...

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Level 3

IRS doesn't show they have received my tax return. why

Although TurboTax may show your Federal return as received, the IRS generally updates its website one day each week (Wednesday). Due to the day and time your return was filed, the most current information may not be available via the website yet.

For more information on monitoring your refund, please refer to the following video FAQ:

https://turbotax.intuit.com/tax-tips/tax-refund/video-what-days-of-the-week-does-the-irs-deposit-tax...

View solution in original post

Level 1

IRS doesn't show they have received my tax return. why

I e-filed in February and called the IRS today (May 1st) and they said they never received my return from Turbo Tax. Where do I go from here?
Level 20

IRS doesn't show they have received my tax return. why

@royal.summers   Did you efile?  Was it accepted?  Maybe it rejected.  You can check your efile status here     <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef...>

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  Accepted only means they accepted your return FOR Processing.  Not that your return is right.

Or does your account say Ready to Mail when you log In?
Level 1

IRS doesn't show they have received my tax return. why

I’m apologize, I did it through the mail. I called the IRS and they have no record of Turbo Tax sending my return in.
Level 1

IRS doesn't show they have received my tax return. why

It says on the Turbo Tax website it says ready to mail which has been the status for two months.
Level 20

IRS doesn't show they have received my tax return. why

Maybe you mailed it to the wrong place? Federal and state go to different places. Some people were mail both in the same envelope to the state. Print it out and mail it again and get a tracking number from the post office so you know they got it.
 
 4 weeks after you print and mail it, you can start checking IRS Where’s my refund <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds/">https://www.irs.gov/refunds/</a>
 
 Oh, Turbo Tax doesn’t mail it for you. You have to print and mail it yourself.
Level 1

IRS doesn't show they have received my tax return. why

Yes I understand Turbo Tax doesn’t mail it. The problem is Turbo Tax never sent it to the IRS. Per the IRS. There is no way to track something on the IRS website that they never received in the first place.
Level 1

IRS doesn't show they have received my tax return. why

I also checked my state taxes and the have no record of receiving anything from turbo tax.
Level 20

IRS doesn't show they have received my tax return. why

Right.  You have not filed it yet.

Sorry but Ready to Mail means you have to actually print out your tax return and mail it to the IRS yourself.  So it has not been filed yet.  And it will always say Ready to Mail.  Turbo Tax doesn’t know if or when you mailed it and the IRS doesn’t update Turbo Tax when they get your mailed return.    You can try to switch to efile     <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3985787">https://ttlc.intuit.com/replies/3985787</a>
Level 1

IRS doesn't show they have received my tax return. why

Ah, now that makes sense. Unfortunately that wasnt explained by the app.
Level 1

IRS doesn't show they have received my tax return. why

That definitely makes the service lose value. This was my first time using the service. I won’t make that mistake again. Thanks for your help.