@Carol318 wrote:
I have all my copies of the form done in Feb 7 ,2020. IRS states forms were never received. I was charged $40.00 on my credit card for the filing. What is going on?
"IRS states forms were never received."
How exactly is the IRS stating that? Did you speak to a live IRS agent, or are you just not finding your info when you use the IRS "Where's My Refund" tool? And how did you file--was it by efile, or by printing and signing your return and mailing it?
Let's start at the beginning as how to you can do the detective work and report back what you find.
First, make sure your return was successfully filed. If you used Online TurboTax, log in to your account and confirm the status that is showing at the Tax Home. What does it say there? Does it say accepted, rejected, printed, started, ready to mail, or what?
If the Tax Home showed that your return was accepted (if efiled), or if you printed and mailed the return, then use the IRS "Where's My Refund" tool to check the status of a Federal refund.
https://www.irs.gov/Refunds
When using the IRS tool, be sure you enter the correct SSN and filing status.
Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.
Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.
And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., use the amount before any fees are subtracted.
You can also try phoning the IRS refund hotline. I've seen it work for some users before when the WMR tool didn't.
800-829-1954
To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571
