Why is turbo tax saying my refund has been issued but I haven’t gotten it ? Nor have they been paid?

[Shakazooloo]

It is saying the same **bleep** to me and shows they got

[Shakazooloo]

• That's funny it's telling me that I was issued my refund

TurboTax Assistant

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TurboTax Assistant

Anything else for today,

I see there's been an update to your 2022 federal tax filing!

As of February 21, 2023, the IRS accepted your return and issued a refund in the amount of $10522.

Review your federal or state return status in more detail here

Review return status

[Shakazooloo]

TurboTax Assistant

chatting!

Did you get the help you needed?

Yes, question answered

Need more help

TurboTax Assistant

Anything else for today,

I see there's been an update to your 2022 federal tax filing!

As of February 21, 2023, the IRS accepted your return and issued a refund in the amount of $10522.

Review your federal or state return status in more detail here

Review return status

[CarissaM]

Have you checked your refund on the IRS website? As they are the most accurate way to track the refund. @Shakazooloo 

[cjstacy76]

I received an email from Turbo Tax congratulating me because my refund is on the way.

[DoninGA]

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@cjstacy76 wrote:

I received an email from Turbo Tax congratulating me because my refund is on the way.

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That was a marketing email that should have never been sent.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[indiap8981]

• Mine says your refund has arrived. And the estimated is 25 less than it should be for fees. But it has not deposited and the irs website has not changed. It still says processing

[MarilynG1]

The IRS site Where's My Refund? is the most accurate source for tracking your refund.  If it says 'processing' your refund has not been sent to your bank yet.

If you chose to pay TurboTax from your Refund, your actual refund will be less than on your return, as the intermediate bank charges a fee for handling the payment to TurboTax from your refund ($40).

@indiap8981 

[Dontforget333]

Mine says it arrived today but the date on turbo says  2/21/25 and it's says approved but not sent yet expected to arrive today.

[CatinaT1]

While you do get a date from the Internal Revenue Service as to when your refund should be available, they do not specify exact times. If you have a deposit date of today and have not received your refund yet, be patient.

There are no fixed times or hours when you can receive your 2024 tax refund during the 2025 Tax Season.

Additionally, each bank varies on when they post direct deposits. Even if your bank "usually" posts direct deposits at a certain time, they may handle Tax Refunds differently. Some banks might post once in the morning and once in the afternoon, only one time a day, and some may instantly.

In the Community, we do not have access to your TurboTax account and can not tell you where your refund is or why you do not have your deposit yet.

If your refund date has passed and you have not received your refund, it may be that your direct deposit, for a variety of reasons, was not able to be completed and your refund is coming as a paper check to the address on your return.

If you need to call TurboTax Customer service, here is a link:  Turbo Tax Customer Service