Why is turbo tax saying my refund has been issued but I haven’t gotten it ? Nor have they been paid?

[xmasbaby0 · Accepted solution]

Where are you seeing that TurboTax says your refund has been issued?  TurboTax never knows if the IRS has issued your refund.  TurboTax gets no information from the IRS after you file your tax return.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

OR——if you filed by mail, expect a long wait.   It is taking the very backlogged IRS six to nine months to process mailed returns.   Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund earlier than late February.

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-...

[stev495598]

In my chat with the expert this morning! 

[xmasbaby0]

@stev495598 What does it say on the IRS refund site?

[stev495598]

I still have the path message I have four children 

[xmasbaby0]

@stev495598 Well----then that "virtual assistant" is a marketing thing.  TT really never knows when your refund will be issued.  Your source of information is the IRS.  If you are subject to PATH--you wait it out.  Sorry.

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-...

[stev495598]

Will do! Thank you 

[Roadhouseee]

Did you get your refund yet? Mine is doing the same thing today. Any changes on your end? 

[stev495598]

No! Nothing yet still waiting but I’m cycle 05 so I normally update on Friday’s so probably tomorrow 

[SForrestLO]

Some returns take longer to process for different reasons as everyone's tax situation is not the same.  Turbo Tax will not have a status on your refund. If the IRS website says processing, this means they are working on it.

Please use this link to track your refund from the IRS. 
Tax Season Refund Frequently Asked Questions

@Roadhouseee

[davidmier19]

It says the same thing to me too, have you gotten your refund yet?

[Chase0022]

Did you ever get your refund? We got the same message In the chat box and after digging through tons of community questions and articles have realized it’s very misleading and means nothing. 

[CarissaM]

Did you pay your fees out of your refund? If so your refund would be sent from the IRS to TPG so Turbo Tax can deduct the fees. Once the fees are deducted, they will be sent to your bank. You can track the refund with TPG here. @Chase0022 @davidmier19 

[Chase0022]

TPG gives no info besides my ammount I'm expected to get back and that it is not yet funded. No other info at all...

That didn't help, unfortunately.  

So now what? How come turbo tax says in the automatic chat response that it has been accepted and issued?

[xmasbaby0]

@Chase0022 TurboTax does not ever know if your refund has been  issued, so whatever you think you are seeing on TurboTax can be disregarded.   Only the IRS can tell you if your refund has been issued.  The IRS does not tell TurboTax when or even if your refund has been issued.  The most reliable source of information is the IRS refund site.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund