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Ericleeb04
Returning Member

Why haven't i gotten my advance

 
10 Replies
Critter-3
Level 15

Why haven't i gotten my advance

Which advance ? 

xmasbaby0
Level 15

Why haven't i gotten my advance

What are you asking about?   Are you asking about the monthly child tax credit payments?   Those payments are coming from the IRS.   TurboTax has no involvement with those payments.   If you are not getting the monthly payments you will be able to get the credit on your 2021 tax return if you have an eligible child dependent.

 

https://www.irs.gov/credits-deductions/2021-child-tax-credit-and-advance-child-tax-credit-payments-t...

 

Click through all of the topics linked on the right side of the IRS page for more information.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Ericleeb04
Returning Member

Why haven't i gotten my advance

Well basically All my funds owed to me including my Taxes I done Way Back in February ugh smh

Ericleeb04
Returning Member

Why haven't i gotten my advance

Thought I made it clear when I said My Taxes, didn't say anything about Child tax so idk why your asking me that. I'm meaning My Regular Taxes I file every year, definitely won't be doin it this way Ever Again that's for sure especially when y'all charged me when it was supposed to be free. Yes I know it says I signed up for some stupid package so it would Apparently get to me quicker but no I didn't. Y'all have my bank account info soo not understanding Why it's not in there ugh

Critter-3
Level 15

Why haven't i gotten my advance

@Ericleeb04 

 

All you asked was about an "advance" ... we had to guess what you were meaning so we gave the most common answer concerning the CTC advance. 

 

 

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

 

Make sure that you are entering exactly the Social Security number, the Filing Status and the whole dollar amount of the federal tax refund as shown on the Form 1040.

 

The IRS is seriously behind in processing 2020 tax returns.  This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.

 

Millions of taxpayers have not yet received there federal tax refunds.

 

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

 The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review.  As of August 20, 2021, we had 10.1 million unprocessed individual returns.  Unprocessed individual returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

 

What you should do: In most instances, no further action is needed but you may check Where’s my refund or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

 

 

Critter-3
Level 15

Why haven't i gotten my advance

Using the Refund processing service or direct deposit doesn't guarantee the IRS will push your return thru processing faster ...  it is simply faster than getting a refund check in the mail. 

 

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

                     

 

                          

Were you having the refund direct deposited to your bank account directly ?


If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax Taxes > Tax Timeline > Some other things you can do Download/print (.pdf)

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

                                

 

 

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

                                                                                        

 

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds      

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Ericleeb04
Returning Member

Why haven't i gotten my advance

When y'all Supposedly did my taxes I'm supposed to get an advance until I got the rest of my taxes you guys act stupid

Ericleeb04
Returning Member

Why haven't i gotten my advance

About to have a  lawsuit cause I did my taxes at the beginning of the year February to be exact an it's been almost a whole year and I got s*** it's pissing me off plus Never gotte  one of my stimulus either

VolvoGirl
Level 15

Why haven't i gotten my advance

Let's start back at the beginning.   Did you efile?  Was it Accepted?

 

Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

 

If you used the Online version you can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say?

xmasbaby0
Level 15

Why haven't i gotten my advance

@Ericleeb04 

 

We are not "acting stupid."   Your own question was really vague, so we have been trying hard to interpret a poor question and give you our best guesses.   There are payments going out monthly now that are often referred to as "advance" child tax credit payments, so it was reasonable to guess that was what your question was about.

 

  If you are talking about getting an advance refund loan, that was months ago, and your e-file had to be accepted in order to receive the loan.   So either your e-file was not accepted, or you did not qualify for the refund advance loan.   They are not sending out refund advance loans at this time.   That program ended months ago.

 

Look at your account -- just like VolvoGirl suggested.   If your return was rejected you need to fix it and e-file again, or print, sign and mail it.  But it is too late to receive a refund advance loan.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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