FYI - I submitted mine in May. According to the online status checker it was received June 8th. At some point my status also changed to the one you're seeing. My experiencing was like this:
- Mondays/Tuesdays - the automated message will tell me that there are TOO many people calling with that same topic and to call back later or another day. Midweek and on seems to be better.
- The first time I got through to someone was at the beginning of September (after being on hold for 40 mins), they explained that while my amended return had indeed been in their possession for 16+ weeks, they closed down from July to August (something like that) and that my 16 weeks was actually starting when they opened backup. The rep i spoke to told me to call back November 21st if it still hadn't been processed.
- I called November 21st and had the same thing happen; too many callers calling about the same topic so i had to try again the next day...
- When I got through to someone then, they told me that "You're return was handled on September 8th, so that's when the 16 week process time started" and was instructed to call back December 23rd, if it still hadn't been processed.
Well guess what. It's January 5th and they still haven't processed it. The status online still says to call and I have yet to be able to speak to someone about it. What drives me crazy is how they continue to urge me to check the status online, but online tells me to call. And when i do call, they act like I'm just doing it to be annoying. Anyways, I hope this helps give people an idea of how long you may have to wait - forever. LOL. I bet my 2020 return will be processed before my 2019 amended return.
