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What does this mean?

Forum|Forum|5 years ago
August 17, 2020
14 replies
141 views

Today I went IRS website to check the status of my amended return for 2019. And the system shows the following notification:

"Your amended return was received on April 13, 2020. However, it has not been processed. We apologize for any inconvenience.

Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return."

I tried to call the number with the extension they provided, but no representative answered the phone because of the extremely high volume of calls.

Should I continue to call the number or just wait?

Best answer by VolvoGirl

Just wait. Amended returns take a long time to process. And you are lucky it's even showing up at all.

In normal times it takes up to 16 weeks or more to process an Amended 1040X return. But these are not normal times.

Sorry the IRS has limited staff due to Covid-19. They just started opening the mail in June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns. An IRS spokesperson recently said that they have about 11 million pieces of unopened mail. So you have to keep waiting.

See this IRS page for the latest information

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

VolvoGirlAnswer

Level 15

Just wait. Amended returns take a long time to process. And you are lucky it's even showing up at all.

In normal times it takes up to 16 weeks or more to process an Amended 1040X return. But these are not normal times.

Sorry the IRS has limited staff due to Covid-19. They just started opening the mail in June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns. An IRS spokesperson recently said that they have about 11 million pieces of unopened mail. So you have to keep waiting.

See this IRS page for the latest information

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

L

lkj312951210Author

Level 2

Thank you!

Critter-3

Level 15

Just wait ... the paper returns piled up for 4 months and the usual 3-4 month processing times for an amended return is now more like 4-8 months and all you can do is wait. It is good news that they do have the return in processing and not in a pile of unopened mail so be patient and check the IRS site once a week for a progress update.

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lkj312951210Author

Level 2

Thx!

S

sharadkumar16

Level 2

I am on the same page. Submitted my 2017 amended refund early this year (March 2020) and website shows the following message as of today:

Your amended return was received on April 13, 2020. However, it has not been processed. We apologize for any inconvenience.

Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return.

While filing my 2019 tax, TT CPA mentioned that it might take them a long time to process , may be >6 months so I have not made any inquiry with them yet. Let me know if you receive any update. Thnx.

M

michaelmaile

Level 2

@lkj312951210 - I'm curious to know if this was ever resolved (if your return was finally processed). I filed an amendment for 2019 back in May, they received it in June, and I just saw the same note you said you got. I have tried calling but to no avail since they're facing "High call volume" and the call gets disconnected. Anyways, wondering what's going on with yours....

Critter-3

Level 15

Amended returns that usually take 3 - 4 months to process are taking 6 - 8 months this year due to the 4 month covid shutdown earlier. All you can do is wait until they get to your return in the 11+ million envelopes that piled up during the shut down (with more coming everyday).

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Deechi

Level 2

I got the same message too for my amended return. Honestly I’ve only ever seen it when someone was audited and freaking out. I’m about to check my transcript and I’ll let y’all know what I see. Usually an audit shows a 420 code on transcripts so praying it’s all good. Check your transcripts that’s all I can say, you can make account on irs site or Google irs check transcripts and it’ll guide you. It does show mine were receivedey June but just today appeared so hooting it’s just a delay

X

xmasbaby0

Level 15

@Deechi

The IRS has not been working on mailed returns until very recently---and an amended return could only be filed by mailing it in until late August 2020 when the IRS began to accept e-filed 2019 amended returns. Under normal circumstances you would be able to see something about your mailed in Form 1040X after about three weeks, but that is not the case right now. The usual 4 months for processing an amended return is going to take longer. Sorry.

https://www.cnn.com/2020/04/20/politics/irs-mail-trailers-covid/index.html

MAILED RETURNS

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue:

IRS operational status and alternatives

Processing Delays for Paper Tax Returns: Taxpayers should file electronically through their tax preparer, tax software provider, or IRS Free File.

We’re experiencing delays in processing paper tax returns due to limited staffing. If you already filed a paper return, we will process it in the order we received it.

Do not file a second tax return or contact the IRS about the status of your return.

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

TurboTax will not know anything about your amended return, and nor will TT know that you put your 1040X in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

When the IRS finally opens its mail and begins to process mailed returns you can check the status on the IRS site.

https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1

https://www.irs.gov/filing/individuals/amended-returns-form-1040-x/amended-return-frequently-asked-q...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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spidernxno

Level 2

I received the exact same message about a month ago. Also mailed my amended return in April. I was able to get through to someone at that number and extension. She told me everything was fine and they didn't need anything from me, just to continue being patient and it would be processed.

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Sumitiem

Level 2

Did you get any update or refund?

J

JBelt1980

Level 2

I submitted my amendment in July and my status just changed to where they are asking me to call extension 623.

every time I call I get disconnected or told that they are too busy. What do I do? Should I keep trying to call?

Critter-3

Level 15

The phones are overwhelmed right after the holiday weeks ... try again everyday... first thing in the am ...usually the offices open at 7am your time.

J

JBelt1980

Level 2

I do. And several times during the day. I’ll just keep trying.

C

cydb

Level 2

They received mine in mid April too and it is almost February. I just need to change my status to independent because the question on TurboTax set me as dependent for some reason. Hopefully I can get all the stimulus payments I missed on my taxes this year before my amended return is finally processed.

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xmasbaby0

Level 15

@cydb Amending 2019 to change your dependent status to get stimulus money is a waste of time.

You can use the recovery rebate credit on your 2020 tax return to get the stimulus money as part of your 2020 income tax refund.

The stimulus check is an advance on a credit you can receive on your 2020 tax return. If something went wrong or you did not get the stimulus check in 2020, you can get it when you file your 2020 return in early 2021

The Recovery Rebate Credit will be found in the Federal Review section, If you are eligible it will end up on line 30 of your 2020 Form 1040.

https://www.irs.gov/newsroom/economic-impact-payment-information-center-topic-j-reconciling-on-your-2020-tax-return

https://www.irs.gov/coronavirus/coronavirus-tax-relief-and-economic-impact-payments-for-individuals-and-families

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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cydb

Level 2

Well not completely a waste of time in my case because they also owe me additional money in returns since I wasn't a dependent in 2019.

But it's good to know that if I set my filing status this year to independent I'm still eligible to claim the stimulus from last year before they fix the 2019 mistake, since currently I'm not eligible in their system for these payments.

Thanks.

S

Sarahjoy88

Level 2

My amended return said the same thing except it was received January 11, 2021. When I called the IRS they said that my amended return case had been closed, it wasn’t rejected just closed and they couldn’t tell me why. They said I needed to resubmit my amended return to start the entire process all over. 🥺

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Ang87

Level 2

Have you received your refund yet?

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w7oh11

Level 2

Not yet, IRS received my 1040X in April.

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stabguy

Level 2

The whole process took about 10 months. Here's my timeline:

March 10, 2021: Mailed 1040X for 2019
April 15, 2021: IRS website says they've received my return
August, 2021: the dreaded "Your amended return was received on April 15, 2021. However, it has not been processed. We apologize for any inconvenience. Please call XXX-XXX-XXXX extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return."
August, 2021: I called the number and after about 2 hours an agent actually answered. She checked my account and said they just started processing my return, ignore the error message, and don't call again.
January 7, 2022: "Your account was adjusted on January 07, 2022. Within three weeks, you will receive a notice that explains the adjustment."
January 10, 2022: We're getting something in the mail from the IRS today. I hope it's a check!