TurboTax fraudulently took money out of my bank account they were not authorized to take.

[mikebaskin6538]

I want to take your money and see if you like getting nothing out of 1065$

[cetyler1938]

Paid Turbo $187.00 [order number removed] after filing my taxes. Filing my tax was rejected and had to correct.

Corrected my filings and again paid $90. 00 with your agent telling me my $187.00 will be returned to  my account.

My bank tells me that was not the case.  Return my $187.00.

Phone: [phone number removed]

[xmasbaby0]

@cetyler1938

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[VolvoGirl]

@cetyler1938   What did you pay $187 for?   And after you filed?  Did you buy the Desktop CD/Download program but had used the Online browser version?  If you bought and installed the Desktop program there are no other fees except to efile a state return.   $187 sounds like too much for either the Online version or the Desktop program.

[cetyler1938]

Spoke with agent and was assured my @$187.00 would be returned. Thanks.

[Dtpurvis]

TurboTax stole 127.44 from and I did  NOT file with them and they are refusing to give me my money back they were not authorized at all to take the money they took linked it to my Apple wallet and stole it. It is theft and I will run the name down until I get my money back. I was told by Intuit turbo tax is not to take money out until I have filed with them and I filed with someone else because although it claimed to be free if I filed by myself they wanted to charge me 127.44 I was not going to do that so I stopped and logged out and went to an accountant instead who charged me 50 and got me the same refund turbo tax was quoting. I want answered as to why TurboTax is refusing my refund of the money they stole from me. 

[xmasbaby0]

@Dtpurvis

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[okhereisme]

I have been doing my taxes with Turbotax for 7yrs, now 8 this year, and I was forced to upgrade to the deluxe, coming to a total of 118.00 that is being stolen from my federal return. I have never had to do the deluxe or be forced to upgrade to it. I was always fine with the free version, however Turbotax forced me to upgrade in order to finish my taxes, I had no other option to stay with the free version, or opt out of the deluxe upgrade. This will be my last year I use Turbotax. If I don't get a refund or at least a fair compensation, I'm done with y'all. This is stealing money from people. I have submitted the refund twice so far with an email reply saying y'all are unable to do a refund, blah blah blah.. Please give me a refund!!

[Critter-3]

@okhereisme 

NO ONE forced you to file using the TT program ... if you did not like the cost you should have done something before you filed.  There is no refunding of online fees once filed.

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only.

Situations covered in TurboTax Free Edition include:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claiming the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits
• Student Loan Interest deduction

Situations not covered in TurboTax Free Edition include:

• Itemized deductions
• Unemployment income reported on a 1099-G
• Business or 1099-NEC income
• Stock sales
• Rental property income
• Credits, deductions and income reported on schedules 1-3

Review your fees to find out why you're being charged. Then, follow the directions to remove any unwanted charge:

• Remove PLUS More Help & Tools
• Remove pay-with-your-refund (Refund Processing)
• Remove Premium Service
• Remove MAX Benefits
• Remove a state
• Clear and start over to remove all fees and start from scratch.

If you qualify you can use one of the  8  IRS FREE FILE options (AGI has to be  $79K or less)...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

[okhereisme]

Yes, I as forced to upgrade. I chose no to the upgrade twice during my working on my taxes, and even had a rep look at my screen with my permission, and she didn't see any reasoning that it was forcing me to upgrade to the deluxe. Turbotax is basically stealing from people.  and anyways, you are? 

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service