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TurboTax fraudulently took money out of my bank account they were not authorized to take.

 
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25 Replies

TurboTax fraudulently took money out of my bank account they were not authorized to take.

It sounds like you likely chose to pay your TurboTax fees out of your Federal refund.   A bank debit can occur in a couple of situations.     Either your Federal refund has been delayed at the IRS for a prolonged period of time, or the IRS has reduced the refund amount to where it no longer covered the TurboTax fees.

You should have been getting emails asking you to pay as well as a notice that your bank account was about to be debited unless paid.

This FAQ explains more:

FAQ:   Why was my bank account auto-debited for TurboTax fees?

https://ttlc.intuit.com/replies/3302146


TurboTax fraudulently took money out of my bank account they were not authorized to take.

I am layed off due to corona 19 and have 23 bucks in bank account. The IRS kept my income tax and now turbo tax is saying they are taking it from my account? This can't be true? They would due that while we are all suffering thru this.tell me it's not true

TurboTax fraudulently took money out of my bank account they were not authorized to take.

 See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

Olena123
New Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

Why did you take money from my Rush card without  authorization?

AmyC
Employee Tax Expert

TurboTax fraudulently took money out of my bank account they were not authorized to take.

@Olena123  If you chose to pay for your TurboTax fees out of your refund, then you authorized TurboTax to debit your account if TurboTax was not paid within a certain time frame. When you chose to pay out of your refund, you signed extra forms. You should have received notification that the debit would happen in advance.

 

See Why did you debit my account for complete details.

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Jennobe1
New Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

Turbo Tax took a fee of $270 dollars from my checking account today. It was supposed to come out of my federal refund. I still have not received my refund it says still processing. I went to the help desk and no one was there bc its the weekend. I got a canned answer that said I was sent 3 emails before they just came in and took nearly 300 from me for no services yet rendered. I got exactly ZERO email warnings and I check every day. About to contact my attorney. Someone needs to contact me ASAP. 

TurboTax fraudulently took money out of my bank account they were not authorized to take.

Sorry no one can contact you.  And this is just a public user forum.  You have to call in again.

 

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it. Check your spam folder for emails.

 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

TurboTax fraudulently took money out of my bank account they were not authorized to take.

Once the payment has been taken it cannot be undone so contacting TT support will most likely do you no good.

 

And when you went to file  a code was sent to your email so TT knows the email address they have for you is valid  and you will get all TT notices.  So did they go to SPAM by mistake ?

 

 

TurboTax fraudulently took money out of my bank account they were not authorized to take.

TurboTax attempted to take $2665 from my account claiming it was what I owed the IRS. However, I don't owe the IRS money... They owe me. I filed my original return but then amended it. I am due a return but the difference between my original and ammended returns is $2665. So TurboTax tried to take it even though I don't owe it. I spoke to 3 different IRS divisions who confirmed they did not attempt to deduct any money from my account because I have no balance with them. They sent me to the ID theft department and they told me TurboTax is who is trying to take this money. I spoke to a rep from TT who hemmed and hawed and initially claimed I agreed to them deducting from my bank if I owed (I never agreed to this) but then switched to "we didn't attempt to deduct this it must be the IRS". It wasn't the IRS. So, either TurboTax has someone stealing people's identities and taking money from accounts or you have people who don't know what they are doing. The rep ultimately hung up on me when I asked to speak to a supervisor. I will never use this service again and I don't recommend anyone else to use it. 

mikebaskin6538
Returning Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

First of all my refund was delayed, and secondly never got any notice they would take money out of my account. There was no money in the account so how do you take money that wasn’t even there to start with and why did credit karma let you. This don’t sound right or legal since I only filled out forms never filled , and how do you just take money that’s not even there

 

mikebaskin6538
Returning Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

They crooked has hell no wonder they want you to put money into credit karma so they can take it even if it’s not in there

 

mikebaskin6538
Returning Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

I don’t think that’s right because money wasn’t in there to start with so why do you think you have permision to negatively impact me by taken something that’s not yours to take

 

mikebaskin6538
Returning Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

No emails or any kind of notifications . I will never ever use this company again they’re crooked money hungry theives

mikebaskin6538
Returning Member

TurboTax fraudulently took money out of my bank account they were not authorized to take.

I wasn’t asking you so shut the hell up

 

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