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christophe
Level 3

Turbotax 2018 asked me to purchase states again as I try to open last year's return

I have been filing my taxes with Turbotax for the last 10 years.  I sometimes have to go back previous year returns.   I purchased and installed TT2019 , and when I tried to open TT2018 it wants me to purchase again 2 states (NC, GA) .  Login in with my intuit ID does not work.  Please help.

5 Replies
Critter
Level 15

Turbotax 2018 asked me to purchase states again as I try to open last year's return

If you had to reinstall the 2018 program then the states will also need to be reinstalled ( unless you need space you should always leave the prior year programs installed for at least 3 years) so after it is re installed you need to start a fake return so you can get to install the state programming.  If needed you will need to get the downloads from your account :  

 

Find your TurboTax for Windows software download

We recommend downloading your TurboTax for Windows software to your Desktop or Downloads folder so you can find it easily.

You can also search your system for the file:

  • TurboTax Basic through Business: Search for w_turbotax
  • TurboTax State: Search for w_state(replace state with the actual state name, e.g. w_ohiow_new_york, etc.)

Still can't find it? Then download it again and save it to where you know you can find it – your desktop is a good place.

Related Information:

christophe
Level 3

Turbotax 2018 asked me to purchase states again as I try to open last year's return

Hi,

I did not uninstall TT2018, all versions coexist gracefully.

When I tried to open my filed tax return file, I get the following error:   Your federal tax return is now on this computer, Let's get your Georgia state form next.  Error 190.

Click for solution :   only tells me that intuit is closed on new year

Download my state forms:  it asks for payment, even though I purchased Georgia online

Cancel:  closes my tax return.

 

DoninGA
Level 15

Turbotax 2018 asked me to purchase states again as I try to open last year's return


@christophe wrote:

Hi,

I did not uninstall TT2018, all versions coexist gracefully.

When I tried to open my filed tax return file, I get the following error:   Your federal tax return is now on this computer, Let's get your Georgia state form next.  Error 190.

Click for solution :   only tells me that intuit is closed on new year

Download my state forms:  it asks for payment, even though I purchased Georgia online

Cancel:  closes my tax return.

 


See this TurboTax support FAQ for error 190 - https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbot...

 

If the solution offered does not correct the problem, then contact TurboTax support on Monday.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed New Year's Day)

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

bigmaho
New Member

Turbotax 2018 asked me to purchase states again as I try to open last year's return

My computer crashed so I had to re-install Turbo Tx 2019.  Now it wants me to purchase the states I already purchased before it will open my tax file.  That is pretty annoying. How do I re-install what I already paid for!!!!

 

Critter-3
Level 15

Turbotax 2018 asked me to purchase states again as I try to open last year's return

Please see the following instructions to troubleshoot your download.

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...

 

If you need further assistance, use the following link to contact customer support.

https://support.turbotax.intuit.com/contact/

 

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