The accuracy guarantee does not allow for claims for 2021 tax returns. Yes I already have a letter from the IRS

[MichelleLO]

The Accuracy Guarantee is in effect for 2021. Please see the below TurboTax Help Articles for more information and assistance.

• What is the TurboTax 100% Accurate Calculation Guarantee?
• TurboTax Audit Support Center, IRS Notices, Letters & Tax Audit Support

[nelsonaf91]

No - I keep getting nothing as a response from TurboTax “experts” but links irrelevant to my issue. They refused refund without bothering to contact me. Instead, they only sent me another Fing link. This is the last time I ever deal with Intuit or TurboTax. Total rip-off. 

[nelsonaf91]

Pardon me.  They sent another link as their version of an adequate answer as to why they refuse to refund my money. This, in spite of the fact that the “accuracy “ guarantee states that if I pay the additional money for an “expert” to check my return and audit protection, TurboTax will support me in the event the irs finds the exact same numbers I entered, are showing I owe $5000 more than TurboTax calculated. Zero assistance from this company. This customer is going away, but I won’t go away quietly. This is the second time TurboTax has screwed up my returns.

[nelsonaf91]

Again-zero contact from customer service -just a refusal and link to an irrelevant web page

[xmasbaby0]

@nelsonaf91 You have not told us what the issue was or what your letter from the IRS said.   So we have no way to ascertain if the mistake was yours or the software's.   However, lots of people have made mistakes this year---it is a confusing year for people with the changed tax laws and new things they have to enter.   Lots of people have made mistakes regarding the 3rd EIP payment and the advance child tax credit payments.   Those are not mistakes covered by the accuracy guarantee.   Those are user errors.

[nelsonaf91]

I have told TurboTax what the letter said. It said that I made over $75k gross. Therefore I don’t get additional tax credit that TurboTax said I did get. There was NOTHING I entered into TurboTax that was inaccurate. The letter from the irs had the exact same numbers on my return. TurboTax miscalculated. Not that your tax “experts” can see or do anything. They can’t review anything. What good are they then? 

the response when I requested a refund was nothing but a refusal and a link to an irrelevant web page. No customer support contact otherwise. Customer service sucks. 

[xmasbaby0]

@nelsonaf91 Did your IRS letter also list some other possible reasons for the reduction in your refund--like something about a dependent's Social Security number and a few other things?   That is a generic letter the IRS sends when they reduce a refund.

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.

You have not mentioned any specific amounts.  Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400---it is likely to be a mix up regarding the 3rd EIP payment.   If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments.   Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

The IRS will send you a letter that explains why your refund was reduced.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...

[nelsonaf91]

No it was off by $4700. That is not an even. multiple of $1500 or $1800. There was nothing wrong with the kids social security numbers. They’ve been used before. 

I would expect some contact from TurboTax other than a rejection email from an unmonitored email.that I can’t respond to. No questions asked, just rejected.

[xmasbaby0]

My question was not whether there was something wrong with the kids' SSN's.   The question was did the LETTER say anything about that?   I am trying to figure out if all you got was the generic letter the IRS sends out before they send out a more specific one?   They send out a generic letter that gives a list of possible reasons ---and some of them make no sense to many people.   The last one ---that refers to calculation errors---is a catch all that can refer to mistakes made with lots of stuff----and this year the biggest reasons have been errors with the amounts you entered on lines 28 or line 30 of your Form 1040.    Lots of people have made mistakes and claimed the 3rd EIP again by answering incorrectly about receiving it last year.   Then the IRS reduces their refund.  

[nelsonaf91]

Like I said, the numbers the IRS wrote in their letter were EXACTLY the same as what was entered into TurboTax. I didn’t screw it up, TurboTax did. 

AGAIN, as a customer who paid EXTRA-I got ZERO help from TurboTax customer service. I got nothing but links to irrelevant web pages from an email address that can’t be responded too. 

[DoninGA]

Go to this TurboTax Audit Support Center website for assistance with the letter you received from the IRS - https://support.turbotax.intuit.com/irs-notice/audit-support/

[VolvoGirl]

@nelsonaf91   We are saying that is the generic letter the IRS sends out if they changed the Recovery Rebate Credit on line 30.  It could be none of those things.

How much is on 1040 line 30?

Did you not get the 3rd Stimulus payment?  Or qualify for more?  Line 30 is only if you didn't get the full amount or qualify for more.  The IRS shows they already sent it to you.

Double check your bank statements and Check your IRS account (both accounts if married)

Your Online Account | Internal Revenue Service

If the IRS thinks they sent it to you but you didn't get it request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...

[nelsonaf91]

Double check my bank accounts? I think I’d realize if a random $4700 showed. In my account. This is the kind of nonsense I get from TurboTax community. It’s actually more than I got from customer service. Thanks for another link to audit support, although as much as I’ve had to deal with from TurboTax, chances are they’ll do nothing but send me another link to another worthless web page. 

I checked first thing and it has nothing to do with the third stimulus payment.

[xmasbaby0]

@nelsonaf91 It is far from nonsense or a stretch for us to suggest checking your bank account for a stimulus deposit.   We see users all day long who somehow managed to forget that they received that stimulus money last year.   Forgetting about that 3rd EIP payment is one of the most common reasons for the IRS having to correct and reduce refunds this year.   They have to check every return that has an amount on line 30.   You say you checked and that is not it.   So it is something else.

But use the link provided to you for audit support.    You need help in understanding your letter from the IRS.   It is extremely difficult to get through to the IRS by phone.   But only the IRS can explain to you why they reduced your refund.   The IRS does not tell TurboTax when they reduce a refund.