Pardon me. They sent another link as their version of an adequate answer as to why they refuse to refund my money. This, in spite of the fact that the “accuracy “ guarantee states that if I pay the additional money for an “expert” to check my return and audit protection, TurboTax will support me in the event the irs finds the exact same numbers I entered, are showing I owe $5000 more than TurboTax calculated. Zero assistance from this company. This customer is going away, but I won’t go away quietly. This is the second time TurboTax has screwed up my returns.
