Tax Year Prior to 2020: Lost My Return

[Philbie]

I finished my 2019 tax return.  I tried to save it on a CD, but during the save attempt, the external storage unit crashed.  My entire return was lost.  I checked EVERY possible place on my computer, but to no avail!  I usually save my return first in the TurboTax folder in "Documents", but I was in a rush and didn't do that this time.  I DO have the return's .pdf file saved, but not the .tax2019 file.  I will need that to transfer my information on next year's TurboTax program.  Is there any way that I can get a copy of that .tax2019 file?  Both of my federal and state returns for 2019 have been accepted.  I just wish that I could retrieve my .tax2019 file some how!  Is there any way to do that?  Thanks a million for any help you guys can give me!!   

[LakeshaLO]

For information regarding this topic, please see this related TurboTax FAQ, Find your tax data file (.tax file) in Windows

[Philbie]

You don't understand!!  The original tax file .tax2019 is GONE from my computer!  It was lost when I was trying to save it to a CD.  I need to know if there is any way that TurboTax can send me another copy of my .tax2019 file??  

[CassLO]

If you used TurboTax desktop, your returns are only stored on your computer (or any backup that you made).  TurboTax would not have copies but the Internal Revenue Service (IRS) can provide you with copies of your tax returns from the most recent seven tax years.

Please see the link below for information on how to obtain a copy:

• Topic No. 156 Copy or Transcript of Your Tax Return – How to Get One
• How to Obtain a Copy of Your Tax Return

[LCW2]

Seems to be a problem.  All mine have been lost and they were saved to my  computer.  Even going back to 2017.

All removed.  Program picks up nothing and I had 3 years worth.  No other files are missing.

[SForrestLO]

Please see above response from CassLO if you are using the CD/Download. 

[LCW2]

I understand you do not have files.  What I don't understand is why only Turbo Tax files are missing. No other saved files are missing.

[lakeino]

Dude, I lost ALL my 2019 tax returns.  I did them last week, saved them and now as I was going to file, they are all gone.  Funny thing, when I logged into Turbo Tax, it asked me to re-register my product.  Not Funny....

[Tracy15]

Entered 99% of my data. My computer updated over night (6/28/20) which is normal. When I started TurboTax the only tbt file was from 3/22/20 with only my personnel data.  This was hours and days of data input LOST! Very disappointed.

[smdelrio]

yes! my .2019 file was also erased from my 2019 app when I had to update it upon launch and I now have to start from scratch for 2020. It's infuriating and  I don't feel good about it since others are saying that the information will continue to disappear upon upgrading which we're forced to do when it launches. 

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[swimcraig]

I lost my refund check for 2019.I need help.  What is your phone number for help

Thanks

Craig

[EbonyA]

Turbo Tax Phone Number

IRS Phone Number

@swimcraig

[DannyDiNardo]

As far as I can see, nobody's problems have been resolved relocating TT files that have been deleted by the TurboTax software.

I have the same problem as those discussed above.  I purchased the CD/Download Mac version in early 2021 to file my 2020 taxes.

I subsequently filed my 2020 taxes (in May) and they were accepted (only to have an August bill sent to me from the IRS due to incorrect calculations by TT regarding Economic Stimulus Payments that I never received).  I have since calculated my taxes manually (exactly what I tried to avoid by purchasing TurboTax Deluxe for Mac), only to find out that my HSA contributions were not deferred on the federal portion of return that calculates Adjusted Gross Income.  Adding insult to injury, the software ADDED these HSA contributions when it carried the AGI number over to my California State tax return.  So a) I didn't get the benefit of the deferral on my federal return; and b) I paid taxes on a higher AGI to the state of California.

Too bad I didn't catch this before I filed.  Nevertheless, it's obvious now when compared against my manual spreadsheet calculations using the IRS instructions.

I want to file an Amended Return (worth $1910 to me) using the software I already paid for.  The problem is the software deleted the .tax file for 2020.

This is completely unacceptable!  This is TAX DATA upon which Intuit lives and dies.  Data that is extremely important to users, which appears to be unrecoverable.  Flippant answers above about clicking on links that don't contain answers are very insulting.

I'm only writing this so others will stop spending money on a product that assures guarantees, charges for audit defense (which I also paid for), etc.  But it can't do the most fundamental of all tasks required, which is to properly retain users' tax data.

I am a registered user with a phone number and email on file.  I look forward to hearing from somebody on your support staff, but I'm not holding my breath.

[DoninGA]

@DannyDiNardo This forum is not a direct link to TurboTax support.

Support is open from 5am to 5pm Pacific time, Monday thru Friday.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax