TAX RETURN

[anniekthomas]

I attempted to file my 2019 taxes on TurboTax e-file but it wouldn't let me enter my AGI as it read on the previous years tax returns. Therefore, I mailed them in via mail. It has been longer than six weeks and I cannot get an update at all on the irs website. It tells me there is no information found, and I cannot get into contact with anyone from the IRS. Any help would be greatly appreciated.

[Texas Roger]

TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns and is not taking any phone calls.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[anniekthomas]

Okay @Texas Roger . I am trying to re file electronically. It says my AGI is wrong? It’s coming off the actual return from 2018.

[VolvoGirl]

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

If your spouse died during 2019 there is a problem efiling and you will have to mail your return

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[Texas Roger]

If you have already printed and mailed your tax return, don't efile it. That will just slow things down as the IRS tries to figure out which return is the correct one. 

If you have not already printed and mailed your tax return and you want to efile,  try using the number 0 for your AGI instead of the actual AGI. If your 2018 tax return was filed late in the year, the IRS often does not have your AGI in their database. 

[VolvoGirl]

Oh I missed the part that you already mailed it. So do Not efile or mail it again.  Good thing it Rejected.

They are not processing mailed returns right now.  The mail is stacking up in trailers at the IRS.

See this IRS page for the latest information

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue