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Level 1

Question

Rejection

13 replies
37 views

Why I keep rejected after I put everything correctly in?

TurboTax Free Edition Online

xmasbaby0

Level 15

Tell us what the rejection email says--word for word.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

JoyD

Level 2

The rejection code is IND-031-04 Primary taxpayer AIG or Self-select PIN from last year does not match IRS records.

I checked the AIG and it is correct. However, the PIN issued by TurboTax (not me) is mine from last year - not my husband's because he passed away.

KatrinaLO

Level 14

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LindseyLO

Level 12

Refer to the Turbo Tax FAQ for assistance with your rejected return. https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/00/26136

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Maria I Gonzalez

Level 2

Don't know why i keep getting rejected.

xmasbaby0

Level 15

Tell us word for word what the rejection email says.

Daviddavidson

Level 2

Email says return for state and fed rejected

HeatherPLO

Level 14

The email should say why your return was rejected. For further instructions, please see below:

https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/00/26136

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

j2a2ryan

Level 2

Your federal tax return was rejected

This happens from time to time, but we're here to help.

We'll walk you through updating and e-filing your return every step of the way.

What happened

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Next step

We'll help you get this updated on your federal return and e-file .

To update your return

Simply sign in to TurboTax and we'll walk you through making the updates you need, then help you e-file your updated return.

If it isn't possible to e-file your updated return, we'll make sure you have everything you need to print and file your tax return by mail.

Need your user ID or password? Get a quick reminder

artiespol

Level 2

My federal return was rejected because I used the wrong AGI from last year. Even when I fixed the AGI it still was rejected. What can I do besides mailing in the return? Is that a way I can see if the IRS accepted the return even thou turbo tax says it was rejected?

xmasbaby0

Level 15

Rejections come from the IRS---not from TurboTax.

If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.