Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

[Amylh348]

Got my refund 800 dollars short. TPC products. 

[DoninGA]

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@Amylh348 wrote:

Got my refund 800 dollars short. TPC products. 

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

[miklov123]

Did you ever receive an adjustment/explanation or are you still fighting for a correct deposit? 

[chardae2003]

No, still nothing. I suppose to get a letter stating why....still waiting.

[Jj159]

I got a deposit today I’m I’m missing $530 this is a scam.. and by reading could be a class act sue..  looking into it 

[Poopsie1]

here's TPG phone number [phone number removed]. Let us know what they say!

[Poopsie1]

class action lawsuit needs to be filed.

[miklov123]

My refund was reduced via the IRS and the amount that was reported as the reduced refund was $718. I received a deposit from SBTPG for $63. How do I troubleshoot this? 

[CatinaT1]

Is it possible this is a state refund instead of Federal? 

Also, after the Federal calculates a reduced refund, the state can offset that amount, so it's possible it was offset by another debt after the Federal offset. 

You will receive letters about any offsets.

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.   

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

[josy_uwu]

Yes I am about $150 short. Doesn’t seem like a lot but that is still my money. That I planned to pay my bills with. 

[Sam165]

Yess!!!! Mine was deposited today and it’s 300 short

[anthonysweeney42]

Why is TurboTax charging so much to do someone taxes? I think TurboTax is becoming to be a rip off. If I can help it I will not be using TurboTax next year. It don’t make no sense to someone so much to do their taxes and I will be informing other people About TurboTax I hope and pray that I do not have to use them next year 

[Indy]

Yes!!! We are missing 800.00!! I called the irs and we owe nothing! Where is our money?!

[Caseylab]

Mine was $300 short… what is the process for receiving the rest of the refund?

[DoninGA]

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@Caseylab wrote:

Mine was $300 short… what is the process for receiving the rest of the refund?

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com