Why is my return still pending?

[the49sarm]

TurboTax did not email my 2020 KY tax return. I paid TurboTax $20 with my VISA card to email the state return. TurboTax did not email my return. TurboTax  must return

my $20 to me since TurboTax rejected my 2020 returns saying my 2019 AGI or my PIN numbers did not match the IRS information. 
so, I had to print out the 2920 forms and mail them in via USPS. TurboTax now owes me $20.00 for failure to email my 2020 KY tax return. Please repay my money, my $20. 
   - Melvin Howard

[DoninGA]

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@the49sarm wrote:

TurboTax did not email my 2020 KY tax return. I paid TurboTax $20 with my VISA card to email the state return. TurboTax did not email my return. TurboTax  must return

my $20 to me since TurboTax rejected my 2020 returns saying my 2019 AGI or my PIN numbers did not match the IRS information. 
so, I had to print out the 2920 forms and mail them in via USPS. TurboTax now owes me $20.00 for failure to email my 2020 KY tax return. Please repay my money, my $20. 
   - Melvin Howard

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You have to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[mslatinlady]

Bring your issue to the attention of the Office of the President.  Here's the email address: [removed].  And here's their executive's webpage:

https://www.intuit.com/company/executives/

[Ldybugzhug]

I filed on 2/13/21.  When I did my return using your program and I got to the stimulus credit section, I filled in the amounts I received , $2400 and $1200 and your program said I qualified for a $1200 stimulus tax credit.  It's been 3 weeks with no refund yet so I ran your program again changing NOTHING and it now says I do NOT qualify for the stimulus credit and my refund is less.  Why would you make such a huge mistake like that?  How do I fix YOUR mistake with the IRS so I can get my refund? 

[emilyshatzler]

I filed Feb 11th the day before acceptance day and there has been NO change in my states or and email of any kind! Wondering what the hecks going on?

[CrystalSU]

Yes it was accepted the 12th and I got an email saying my state was processed but not refunded yet. This Friday will be 21days

[Teek21]

I feel so bad for all of you still stuck waiting on TurboTax to correct errors or for your returns to be handled by the IRS. 🥺

I walked away from TurboTax and filed my returns with FreeTaxUSA on 2/22 after being stuck in pending with TT for 10 days. My returns were accepted within minutes thru FTUSA and within 2-3 days my refund was approved with a direct deposit date set. My refund was deposited last night. Had I stayed with TT, I would still be waiting. 
I hope you guys all get some resolution soon. 
For me, walking away from TT was the best decision I could have made. To come back here and see that so many are still having the same issues as a week ago .. two weeks ago.. that’s so unacceptable. Such bad business and customer service from TT this year. 

[octobergem1950]

My return was simple - 1040-SR so why should it be flagged?  If this is an issue with Turbo Tax, I will never use your site again to file taxes.

[RAY-SHEILA]

How can I talk to a live person about

My tax return.  I may have made a mistake when filling it out  

[Matt90always]

Mine says accepted in email state an fed but bottom says pending makes no since inalso did this weeks ago how can I find out if it went through or if I need to correct something or what I've not heard a thing I have my order number an all I also check irs site no updates an it acts as it dont even exist so what do I do were can I find out what I need 2 do

[DoninGA]

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@Matt90always wrote:

Mine says accepted in email state an fed but bottom says pending makes no since inalso did this weeks ago how can I find out if it went through or if I need to correct something or what I've not heard a thing I have my order number an all I also check irs site no updates an it acts as it dont even exist so what do I do were can I find out what I need 2 do

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Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If your federal tax return was accepted by the IRS, on the IRS federal tax refund website you must enter Exactly the information as was entered on your 2020 federal tax return.  Your Social Security number, your Filing Status and the whole dollar amount of the federal tax refund as shown on your Form 1040 Line 34.

IRS federal tax refund status website - https://www.irs.gov/refunds

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

[Corrierasmussen]

AUDBDJDIEHEEDHXJDOW

i KNEW I should have used credit karma. Or something else. All I’ve ever had were problems from turbo tax man. I will not be using again. Last year I didn’t even get to speak to a live person and I paid like almost 200$ and they couldn’t give me a call. Laziness. I have had enough of them messing my **bleep** up for me. The tax expert told me it wouldn’t be rejected and to file anyway. Shouldn’t my tax return come from TurboTax, since it’s “guaranteed”? Or is that just false advertisement as well? 

[Corrierasmussen]

Man I’m going through the same thing. Been waiting since 1/27 and still nothing. Same thing with the stimulus checks. They don’t know any better than us on what to do. They never give your money’s worth here. 

[Colville]

Why do we pay so much to file and 3 weeks later its still pending?

[MichelleLO]

Please see Why is my return still pending? for more information on why your return is pending.