Why did I not recieved my advance loan when I signed the consent to disclose my information for the refund advance loan

[Bridgetpacheco]

If I am not recieving the advance that was agreed upon, then I don't believe they have the right to give the banks my tax information?

[Bridgetpacheco]

The agreement letter that I signed with Turbo Tax was consent for them to process my approved advance loan and send the banks my tax information for processing. Now I am being told that i was denied... 

[BrandiLO]

The initial approval is just a pre-qualification. You must select the refund advance option, efile the return, and then the final decision will be emailed to you. For more detailed information, please click here. You can also read the terms and conditions for the refund advance by clicking here.

[Bridgetpacheco]

Below, I highlighted in bold the signed Consent disclosure that I recieved and signed.......

It's either deliberately misleading customers, or signing on false terms.....?

Consent to disclose your information for the refund advance loan and for a Turbo® Visa® Debit Card We're going to disclose the tax information described from your 2019 tax return to First Century Bank (the lender), BorrowWorks (the lender service provider) and Green Dot Bank (the issuer of the card) to process your Refund Advance loan, administer and communicate with you regarding the loan program, and to issue and manage a Turbo® Visa® Debit Card account for you.

[Bridgetpacheco]

Still have not received a response to the issue

[TerukoL]

The email you received should have included the reason why you were not approved. Your approval is based on the size of your federal refund and your tax information, along with other factors. You may not receive the Refund Advance if one of these factors doesn’t meet the qualifying standards of the lender. Please call 1-888-679-8122 for further assistance.

[Bridgetpacheco]

I did not recieve that email because I was approved for a specified amount. Then directed to set up the turbo debit card account. I signed the disclosure agreement allowing turbo tax to share my tax information to green dot bank to process my advance. Why does no one actually address my issue instead of giving these scripted/automated responses.......

So why all of a sudden, am I no longer approved? If I would have known that Turbo tax would make the sudden change without notice, I would have not continued to  e-file with turbo tax,and chose a different tax service. 

[AkinaLO]

If you still have questions and concerns, please contact customer support, they will be able to better assist you.

I am sorry you were not aware of the terms and conditions.

What is the TurboTax phone number? - Community

[princessct24]

No, that is a lie they will NOT be able to assist anyone. They just tell you “we don’t know why you’re declined”. Same crap happened to me! I was told I was approved and even directed me to create an account with credit karma? My refund was ACCEPTED by the IRS on 1/21/22. And no money? Called the bank and she tells me I wasn’t qualified? WHAT? It’s all a big scheme probably for credit karma to get more people to sign up for a checking account with them. I’m not using that crap now! What’s the point? 

[Critter-3]

Although you are pre approved based on what is on your return the bank doing the loans will also review your situation AND your credit report to determine if they will approve the advance ... nothing is certain until the return is filed ... that is in the contract you signed. 

https://ttlc.intuit.com/community/refunds/help/important-offer-details-and-disclosures-about-refund-...

Not all consumers will qualify for a loan or for the maximum loan amount. If approved, your loan will be for one of ten amounts: $250, $500, $750, $1,000, $1,500, $2,000, $2,500, $3,000, $3,500, or $4,000. Your loan amount will be based on a portion of your anticipated federal refund to a maximum of 50% of that refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit). You will not receive a final decision of whether you are approved for the loan until after you file your taxes. Loan repayment is deducted from your federal tax refund and reduces the subsequent refund amount paid directly to you.

[dmr6nht]

All bs, they said I would get a 1k advance and once the IRS approved it. They said I did not get approved. So bogus I need some answers, they were advancing that's why i went with them. Never again. I'm blowing this up all over and not recommending them to anyone.

[dimetie]

How long before they sent that email after you filed? My return was approved and I still haven't heard anything

[Needsomeanswers]

Same here. I haven’t heard anything. This is some bull**bleep**

[Mchase1422]

FCB REFUND ADVANCE LOAN AGREEMENT

A. Status of Application; Approval and Funding of Loan. The amount of the Loan for which you qualify will depend, in part, on the amount of your estimated income tax refund. We have not yet committed to make any Loan. We will only be committed to make a Loan if and when we disburse Loan proceeds to you in the manner set forth below. Based on your representations made during the application process and in this Agreement, we agree as follows. If your request for a Loan is approved and all conditions to funding are met, we will advise you of the final approved amount of your Refund Advance Loan. You acknowledge that receiving this Refund Advance Loan has no impact or effect upon the timing of receiving your tax refund. If your federal income tax refund (“Tax Refund”) is paid by the IRS before the Loan is funded, your Loan will not be approved and the Loan will not be funded.

This is the loan agreement everyone signed for the advanced refund

[2shankzup]

Same thing signed the advance agreement , setup karma account, filed , received approval for loan during the filing process , return accepted , then SILENCE !! 

spoke to SBTG they told me the delay is due to so many returns being processed it takes time for TT to transmit the info to SBTG. They are the ones who actually issue the advance. I was told as soon as they receive the return status they will make their decision. Seems a bit deceiving. I believe what they are referring to when they state most get their refund advance in 1hour after IRS accepts is when SBTG receives acceptance from the IRS. The IRS did not start accepting returns until 1/24 so anything prior to that would not have had an initial approval should see some approvals within the next couple days. Check your refund status at SBTPG.com once you show as accepted their I’m pretty sure you will receive a final approval or denial from TT once your return status is updated with SBTPG. 

seems like they should have done a better job explaining the process as there are going to be a bunch of upset customers who feel they were lied to about the process.