After you file

I did not recieve that email because I was approved for a specified amount. Then directed to set up the turbo debit card account. I signed the disclosure agreement allowing turbo tax to share my tax information to green dot bank to process my advance. Why does no one actually address my issue instead of giving these scripted/automated responses.......

 

So why all of a sudden, am I no longer approved? If I would have known that Turbo tax would make the sudden change without notice, I would have not continued to  e-file with turbo tax,and chose a different tax service.