Why am I not getting the refund advance loan option?

[tonyascott83]

Exactly same thing for me.  They just keep placing blame on the other.  The option was there when I filed on 01/13.  I think everyone that filed for the Refund Advance has not seen their Refund after IRS had accepted it.  I think TT or something messed something up and someone needs to be held accountable.  My livelihood was depending on that Refund Advance, and I have had not issues in previous years getting that Advance within seconds of IRS accepting.  I think there's a Glitch on someone's side and no one is owning up to it, so they have removed the option for people who have not filed yet.

[Btay82978]

Same here.  I filled with TurboTax this year and it said I was approved for the advanced . Only 250,but still. Opened a credit karma spend account and figured once I was accepted I'd see the money.  It's been a week now and I contacted TurboTax and they pawned me off to credit karma. Credit karma says TurboTax. I made a complaint with quickbook and their response was to contact the US site. I will never use TurboTax again. 

[CatinaT1]

Here are a couple things to check:

• If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available. 
• If you select the up to 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed.

See this resource for more information: 

Offer details and disclosures for the Refund Advance program

The IRS is not officially accepting returns until January 29.

[HMathis1112]

Well it is now the 28th and it was not offered…. I am not starting over … this is ridiculous. 

[Gsparks84]

The 29th, which is in 55 mins. 

[Gsparks84]

You won't get the money until irs accepts your return. They don't start that until the 29th. Which is tomorrow. Soon as they accept it, you should receive the advance immediately 

[HMathis1112]

The advance wasn’t even offered as an option. 

[Darladddanger]

I’m so annoyed and I wish I would have checked my options but I created a different account to see if I got the option of the advance. 

when you get the two options about depositing 5 days early I don’t think I clicked NO THANKS. I believe I clicked the first option because I still have my CK card. 

if you click NO THANKS, you will get more options and the advance option is in there. 🤦🏻‍♀️ stupid me. Now I have to sit here and wait for my refund like a normal person. 

so I hope this helps others. 

[Strawberry1111]

Mine doesn't have the no thanks option either. So doesn't help in my case unfortunately.  

[Btay82978]

TurboTax is all messed up. You got people who never had the option of getting a refund advance and then people like me who was approved for it an advance and here we are 8 days after my return was accepted I still haven’t received it. Called both TurboTax and credit karma and neither one can give me a definitive answer. Smh 

[Alley248]

Did you create a new account? 

[Darladddanger]

dang it. Maybe mine didn’t either when I first did it. I really can’t remember. But how I got this is I did create a new account to see if it gave me the option. Maybe that helped with seeing it. I dunno. I just seems like turbo tax is all messed up this year. 

[livalot]

If the option didn’t pop up, then you aren’t eligible. TurboTax does not determine who is eligible and who isn’t. It’s the bank that gives the loans. And once you file, no matter how many people think TurboTax has special powers, there is no changing your direct deposit information or getting a loan after. 

[mssara]

Umm I do believe these posts are for people that actually know what they are talking about. That's inaccurate information. That wasn't why. It's due to a glitch in their system. I've gotten it figured out. I posted that days ago. People on here actually need reply's from ppl that actually know what hey are talking about but that though. 

[livalot]

I wasn’t directing my reply towards you, but I didn’t see any other reply option. But thanks for telling me I don’t know what I’m talking about. I only work there, but I guess I don’t know what I’m talking about. I’m glad you were able to figure it out!