Why am I not getting the refund advance loan option?

[cherry_00]

Did you owe money on a fed or state level? I heard owing money to irs or like unemployment could get your refund advance denied. But to not have the option at all maybe theres a new auto verifying system🤷🏿‍♀️. 

[sylvs0210]

I agree so I did it earlier and saw the option, but had to clear it out and restart from beginning now it won't give me the option. So I'm gonna clear and restart again to see if it shows up this time , because that option is always available. 

[Ophelia93]

Same is happening to me. I've filed with Turbo tax for 7 years. Always received the refund advance. It is just not giving me the option now. It's crazy 

[sylvs0210]

It works if you delete your info and restart, same day I posted, I started over and it gave me the option, so unfortunately you have to do it all over again, but it does work!

[curtmck28]

I am sorry I’m getting the same issue. I’ve got the refund advance for years ever since I started offering it and now this year didn’t show as an option. When I filed this was the only reason I used TurboTax so this year will definitely be my last

[CatinaT1]

Make sure you are qualified for the Refund Advance. See this resource for more information: 

Offer details and disclosures for the Refund Advance program

[Gcamarillo323]

I don't know why they told you that because thats not true. I made just about the same this past year as the year prior and was able to apply for the refund advance with no issue. This year was a no go. I have never had a issue getting the refund advance before in all the years its been offered. My Credit Karma account has been current also. When I searched up Turbotax issues with credit karma refund advance in the Turbo Tax help area, it stated to contact Credit Karma. I contacted Credit Karma and they said I needed to contact TurboTax as they have nothing to do with issues in regards to the refund advance. 

[Tajanique]

Same to

me and I meet all the criteria and be gotten one every year since I filed 

[Ophelia2025]

Continuing to post this same comment isn't helping. No one has said they've been denied so why keep posting it? This is obviously a glitch with Turbo tax because no matter what I did it wouldn't give me the option of an advance. But when I made a whole new account with a different email but same information it approved me for a refund advance of 3k. The problem is definitely turbo tax system not the user. 

[Ophelia2025]

Make a new account with a different email. I did and it gave me the refund advance option 

[Shebreezi]

This happened to me and a few others. I cleared everything twice and it still didn't offer it. I spoke with someone, and she stated she doesn't know why neither, but a lot of people have the same concerns.

[Ophelia2025]

Same happened to me. The rep on the phone said nothing helpful. But I did make a new account with a new email and it did give me the refund advance option 

[mssara]

I cleared mine and started over twice. It didn't help.  I was transferred and on hold with two agents and neither of them could figure it out. One of them reached out to a coworker who told them the option will appear when IRS starts accepting returns. Says that's a new thing this year. I don't know if that's true or not.  I believe ITS starts accepting the 27. 

[Darladddanger]

I didn’t get the option for the advance either and I’ve gotten it before and also my credit karma account is still open. I’ve already submitted my taxes so I’m SOL but I was hoping for the advance. 

[tonyascott83]

This has NEVER been an issue for me. I have received the child tax credit and Earned Income credit for both my children and had NO issues getting the refund advance when IRS accepted refund last year on 01/19. Refund advance was in my CK Spend account within a minute. I really think either TT has messed something up or there is a MAJOR glitch because I am seeing so many people with the SAME issue with their Refund Advance this year and has never had any issues any year prior to this year,