Tax Year Prior to 2020: Talk to Customer Service Person?

[JulieC14]

Here are steps for you to learn more information about the Second Stimulus Check:

1. Check the IRS Get My Payment tool. The tool should tell you where your stimulus payment was deposited or mailed. The IRS has indicated there’s nothing you can do to change where they send
   your payment.


2. If your payment was delivered to a prepaid Turbo® Visa® Debit Card and you no longer have it, TurboTax will help you get a replacement card at no cost.


3. If you paid for TurboTax with your refund last year, TurboTax has given the IRS your correct account information and they are working to send your payment within days.


4. If you were entitled to a stimulus payment but did not receive one, and you didn’t pay for TurboTax with your refund last year, you may need to claim the Recovery Rebate Credit on your 2020 taxes to get your money.

Note that the IRS determines eligibility and issues all stimulus payments.

For further information, see this link:  Get Your Second Stimulus Check | TurboTax® Official Guide (intuit.com)

[estellanash]

Need someone to help me thank you 

[TerukoL]

AnswerXchange is an online forum, so we are not able to speak to you on the phone. Please feel free to post your questions here. If you feel that you require more specialized assistance, then you can upgrade to Turbo Tax Live. Turbo Tax Live is on-demand assistance from a CPA or EA, and a review with the professional before finalizing your return.

Please click the link to learn more. https://turbotax.intuit.com/personal-taxes/online/turbotax-live.jsp 

Please click the link to contact TurboTax customer support.

[Eric216]

How long it take to amended your taxes?

[BrandiLO]

You must wait until the IRS accepts or rejects your return to make any changes, which will be around February 12 when the IRS opens efiling.

[SheriRochester]

I can not find the answer to questions I have about HSA and HDHP.

Can I talk to a live representative?

[DoninGA]

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@SheriRochester wrote:

I can not find the answer to questions I have about HSA and HDHP.

Can I talk to a live representative?

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[Jeanne Lynch]

I ordered Turbo tax twice without receiving any confirmation, so I tried ordering it again. Now I am being charged for 3 turbo tax. I want a refund for the 2 that were never confirmed.

[DoninGA]

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@Jeanne Lynch wrote:

I ordered Turbo tax twice without receiving any confirmation, so I tried ordering it again. Now I am being charged for 3 turbo tax. I want a refund for the 2 that were never confirmed.

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You will need to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[WortinMW]

how can I call a tax support

[DoninGA]

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@WortinMW wrote:

how can I call a tax support

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READ the answers provided in this thread.

[T52116]

All I need is to change my email address and to see if my e-file of my taxes went through.

[jamram2003]

Took a while to find this thread - why can't Turbo Tax put an easy-to-find link on the website that says "CUSTOMER SERVICE"?

[DaveF1006]

it does sound like a good suggestion for a more user friendly experience. 

[Joanwilliams]

Hello I just wanted to know has my taxes is going to my account