Tax Year Prior to 2020: Talk to Customer Service Person?

[sandra1960]

hello i have a problem SSI states i recieved a refund for 2019 i stated to them i did not they say i recieved money and i didnt get a refund for 2019 when i called the next day i was told both ss numbers was already ued i did not get a refund i need proof

[VictoriaD75]

Are you referring to your tax return filed already through identity theft? 

If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, the IRS recommends these actions:

• Respond immediately to any IRS notice: Call the number provided.
• If your e-filed return is rejected because of a duplicate filing under your Social Security number, or if the IRS instructs you to do so, complete IRS Form 14039, Identity Theft Affidavit.  Use a fillable form at IRS.gov, print, then attach the form to your return and mail your return according to instructions.
• Visit https://www.identitytheft.gov/ for steps you should take right away to protect yourself and your financial accounts.

Taxpayer Guide to Identity Theft

[Roostermffm13]

Hi I’m wondering why I haven’t heard anything I filed in February 23rd haven’t got nothing after accepted irs can’t give me any info

[MichelleLO]

Once your tax return has been accepted, only the IRS can provide information as to why it is taking longer than expected. Since it has been over 21 days since your tax return has been accepted, please see What if my IRS refund is taking longer than 21 days?  for information on contacting the IRS. 

[Aboutmyfour]

I am not sure I did my taxes right an wanted to do them again cause it is saying I owe an I didn't make alot of money at all

[ChondelLO]

TurboTax Live is an online product that lets you get help and guidance from a tax expert when preparing your taxes. You can even talk to a tax expert live while you both look at your return. For more info please click the link below.

What is TurboTax Live? - Community

[Krystalrosejohnson]

My taxes are being held. I think someone claimed my daughter what do I do 

[JotikaT2]

It depends.

Were you able to e-file your return?  

If so, it may just be taking longer to process your return.  If someone had claimed your daughter, you would have received a rejection notice when trying to e-file.

The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds. 

IRS processing time and refund status 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

Also, be aware, the IRS operations are limited during the Covid-19 pandemic.  Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

[Ojcarter]

Hi,

Can you pull up my profile and file status?

Thank you!

[DawnC]

Unfortunately, no.  No one in this public forum can access your e-filing status.  But you can do that by following the instructions below.  @Ojcarter

Sign in to TurboTax to check your current status. You'll find it in Tax Home after sign in.  If you've got an Alexa device, you can enable it to check for you.

If you used TurboTax CD/Download you can check your e-file status by opening the File menu and selecting Check E-filing status or by opening your return, selecting the File tab, and selecting the Check E-file Status header.

Keep in mind:

• E-filing status is what stage of the process your return is in.
• Refund status is when you can expect your refund. If that’s what you’re interested in, go to Where's My Refund?

[Go6]

Hi my name is gorgette [removed] and I'm calling about my turbo card it says that I have multiple cards when I only have one card I never received another card or a replacement card please help I cannot contact with anyone at that 1888 turbo number so I need this issue resolved please call me at [phone number removed] thanks

[MichelleLO]

@Go6  Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to contact the Turbo Visa Debit Card customer service. The correct number is listed on the Turbo Visa Debit Card Contact Us page. 

[Raquel24]

Hello

[MichelleLO]

@Raquel24 Do you have a question we can answer for you?

[Katielynne]

How can I obtain my stimulus payment I received first one no issue.