Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

[Nicoleper41]

Yes my refund was short by $4,000. Do I need to contact the police? I didn’t know TurboTax was going to use a 3rd party. This is my first time having problems.

[DoninGA]

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@Nicoleper41 wrote:

Yes my refund was short by $4,000. Do I need to contact the police? I didn’t know TurboTax was going to use a 3rd party. This is my first time having problems.

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[Taxestakenbyscammers]

Yup ...there's SBTPG AND TPG...IM GNA TRY AND GET A NEWS INVESTIGATOR SOURCE INVOLVED. IM GREET AT BEING A SOUNDING BOARD CUZ I DONT LET UP. IM DONE BEING SCAMMED 

[Romeanuh33]

I'm missing $869 of my refund.    Anybody else ready for a class action here?? 👋

[DoninGA]

@Romeanuh33 

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[Romeanuh33]

There has been no offsets by the IRS,  all third parties have deducted their fees,  and there are no issues with my state refund. Also,  there has been no adjustments made by the IRS.  Aside from all above,  I'm still missing $869 from the amount shown on my 1040.

[jjh10]

I also received my payment and noticed it's over $3000 short. Has there been an update or issue with the payment processing? Would appreciate clarification on this.

[DoninGA]

@jjh10 

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[Fordman6478]

I will have to agree I don't think I've gotten a state refund for 2yrs now definitely haven't gotten it yet but got my federal 

[Dweigel507]

Terbo Tax (TGB) was supposed to charge me $39.00. I was charged $129.00 with no explanation.  I didn't get much back as it is without more being taken out. 

[mesquitebean]

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@Dweigel507  wrote:

Terbo Tax (TGB) was supposed to charge me $39.00. I was charged $129.00 with no explanation.  I didn't get much back as it is without more being taken out. 

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If you chose to pay your TurboTax fees out of the Federal refund, there is a $40 service fee ($45 for CA) for that option.   But that still doesn't explain the rest of your fees.  You didn't state what products you used and whether you had any add-ons like a state return, LIVE help, MAX Benefits, etc.  You can check your fees this way:

• Log in and at the Tax Home, open your return interview back up (but don't make any changes in it since it's already been filed.)
• Under "Your Tax Returns & Documents" see if there is an Order Details link.
• If not, then on the Tax Home you may have to look for a link "Add a State" to re-open the interview and then follow the steps below.  That doesn't really add one, but gets you back in.
• When the interview is open, go to the left menu column and click on TAX TOOLS, then subtab Tools.
• In the Tools window, click on MY FEES.

[VolvoGirl]

@Dweigel507  Did you do both federal and state?  There is a charge for each return plus the Extra $40 Refund Processing Service charge (45 in California).  So if you used Deluxe it could have been federal 39 + state 39 + 40(or 45) = 120 or 125 plus sales tax.  

[laniv7903]

i just received mine and it’s nearly $2k short. 

[DoninGA]

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@laniv7903 wrote:

i just received mine and it’s nearly $2k short. 

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[tanknj111]

I was told if you get your fee deducted from your federal refund TPG rakes out more fees and I was told I didn't read that somewhere I was charged another 177 on top of TurboTax's fees never again use TurboTax