Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

[hsa1029]

Received the same text message. Called Turbo tax to confirm it is valid. The representative says it is and to continue checking your email inbox and that it means an update from IRS would be sent shortly. I have yet to receive an email though. 

[SForrestLO]

There was an email that went out to some customers on 3/25. If you received a text (SMS) from TurboTax, you should check your personal email inbox to see if you received one. Check your spam/junk folder as well. If you didn't receive an email, you can disregard the text.

[Reba1045]

I received a text from turbo tax that said I had an email in my inbox from turbo tax. I can’t find it

[CarissaM]

@Reba1045, as @SForrestLO states above if you cannot find an email you can disregard the message. 

[kmilonas1]

That's unfortunately not the problem I'm facing. My message said the tax expert had sent some next steps to me after our call, but can't find them anywhere

[MichelleLO]

Please try the steps in the below TurboTax Help Article to locate notifications/messages from your tax expert:

How do I see notifications from my tax expert?

@kmilonas1

[Ibkeys60]

I don't know how to find or reply to my messages

[TiffanyL]

If these are notifications from a tax expert within TurboTax, please see the FAQ link provided below on how to view those messages:

How do I see notifications from my tax expert?

[Swimmer_89]

This is NOT helpful! The steps you mentioned require opening your tax return or continuing it. My expert keeps trying to message me AFTER it was filed and accepted. There is literally no way for me to see her messages.

[johngriffis7]

I got a free CPA call and help in the program.  Then afterwards I got an email saying she had sent me a message.  I am unable to find this message and that's extremely frustrating.

[Critter-3]

Please contact support via phone for assistance with this; contact details can be found here