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Level 1

Question about refund advance

Phone number for bank is [phone number removed]

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Level 4

Question about refund advance

@Esdavis1992  That is what it seems like

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Level 4

Question about refund advance

@570fishing86 Do you need it.

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Employee TurboTax Specialist

Question about refund advance

You’ll receive your Refund Advance 48 hours after your e-file is accepted by the IRS.

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333

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Level 2

Question about refund advance

So even though we got qualified for the advance and received the card in the mail then we still dont know if we are approved. That's a little misleading. If I don't get approved when the IRS opens  then I would have just did direct deposit like ive done every year.  

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New Member

Question about refund advance

  • Not true some people have already  received theirs already.
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New Member

Question about refund advance

Have you received your approval or denial email yet? I e-filed on the 1/18 and haven't seen an email yet. 

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Employee TurboTax Specialist

Question about refund advance

An email will be sent to you with additional information after you pre-qualify. Please check your junk mail if you do not see it.  

However, the IRS has not begun to process returns as of yet. The IRS will begin processing returns on January 27th so you may not receive your funds until after that date. See the link below for more information.

https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510

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New Member

Question about refund advance

So is it one hour for funds to post to your card or is it 48 hours once the IRS receives your refund?

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Employee TurboTax Specialist

Question about refund advance

Please see the below FAQ for additional information on receiving your Refund Advance: https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510

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Level 3

Question about refund advance

I have the same problem.   I spoke to the turbo card customer service .  They said that turbo tax has to notify them that the advance account has been set up then the card co will release the fund.  Still don't understand it.

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Returning Member

Question about refund advance

 
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Level 2

Question about refund advance

How do you know if you were approved or denied for the advance? It was offered to me and I accepted, but nothing further. 

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Level 2

Question about refund advance

Yeah its misleading I dont know if its one hour or 48 hours and no emails 

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New Member

Question about refund advance

Well I am confused because they told me during the process that I was approved for $500 along with the turbo tax card - I set it all up etc and then I get an email stating I wasn't approved?! Like what kind of scam is this I have been filing with turbo since 2008 and this is what happens?  Can someone please let me know if this was a mistake or something because I would have just direct deposited it and kept going about my business..its tacky.