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Level 3

Question

Question about refund advance

Forum|Forum|6 years ago
January 14, 2020
48 replies
184 views

So I have searched high and low for an answer and this is my last resort.

I WAS offered the refund advance when I filed, and have set up the turbo card account per the e-mail instructions. Today I was emailed saying the IRS HAS ACCEPTED my refund. Now I've read 2 different things

1. The funds are available within an hour of acceptance (which it has been)

2. It can take up to 48 hours to receive the advance funds.

So the questions are., Which is it one hour or 48? and if it's one hour who can I speak with about the finds not being available?

I used the free edition but I don't feel the extra money is worth the support for one question.

TurboTax Free Edition Android

xmasbaby0

Level 15

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333#sh-collapse1

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

RctarrAuthor

Level 3

I've read through every article about the advance thank you for that but it wasn't helpful. This is something that is not mentioned. In case you didn't see above, my refund advance was approved. And my return WAS ACCEPTED. But still no funds.

VolvoGirl

Level 15

Well that link does have a section for how fast you get it. It says.........

Once the IRS accepts your e-filed return and if you are eligible and approved for Refund Advance (a 0% APR loan with $0 loan fees) and the Turbo Visa Debit Card, you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

amandasvo12

Level 2

I also submitted my taxes, e-filed on 1/13/20. Its been a little over 24 hrs and still no email, and status just says pending.

xmasbaby0

Level 15

@amandasvo12 Only a few returns have been accepted in a small early test batch. The rest of U.S. humanity will have to wait until the IRS begins to accept returns on January 27.

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

Wait until after January 27 to get that email about acceptance/rejection.

Roxanna8484

Level 4

What is the small test batch and who applies

asmit255

Level 5

So it's true. If my return is accepted, I can really take out a small loan advance from it ?

VolvoGirl

Level 15

Only if the Advance was offered to you when you filed. Not after you file. And it's not offered to everyone.

Info on Tax Advance

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/01/27333

SHoyt113

Level 2

I spoke with someone in support. They will not start sending advances until the 27th when they start accepting the all returns.

PORTERKR270

Level 2

I spoke to the bank giving out the loans directly, they said I should have an email tomorrow. Have to wait a full 48 hours from IRS acceptance. Sounds like they were not prepared for them to accept test batches but she said if I don't have a confirmation email with my deposit amount by tomorrow to call back. Turbotax support was able to give me the # for the bank.

drnicely66

Level 4

Thank you. I have been wondering the same thing. I was accepted on the 13th.so it's a full 48 hours before I'll receive an email ?

armywife94e

Level 2

I spoke to turbotax rep, he said you are not approved until you get an approval email, He then stated that they will not start giving out the money until the 27th. I told him I would not have taken the green dot card if I was not prequalified for the loan, his response was to amend my taxes to a direct deposit. Yeah like I am really going to do that. Im not using turbo tax next year

PORTERKR270

Level 2

Your representative definitely misinformed you. I just received my advance minutes ago. I never got an approval email after they initially sent me the info for the turbo card set up. They just emailed me to say my funds were deposited and they are in fact there. I don't even have the TurboTax card yet.

Amjackson201

Level 2

How long after your return was accepted did you receive the advance?

armywife94e

Level 2

I just got my email that my funds are there!

RctarrAuthor

Level 3

Thank you all for coming in to help. I just checked my email and got it as well. Turns out they weren't prepared for the test returns to be accepted. For anyone else wondering I was accepted at 5:31pm on 1/13

Just received my email for deposit

8:12 pm on 1/14

TurboTax should probably remove that "within one hour of acceptance" banner from their home page though.

Anonymous

I got approved for the max 2,000 loan advance. But I havent recieved a email about it. I talked to one person but she said I got denied because I filed on 1/14/20. But that doesnt make sense because the past 2 years I've filed early and i get my advance as soon as its accepted. But my return wasnt accepted until 1/27/20. How long until i need call them back?

drnicely66

Level 4

So it says I should receive my refund 21 days after accepted. Now since it was part of the Test batch will it be 21 days from the 13th ? Or from the 27th ?

xmasbaby0

Level 15

If you are getting earned income credit or the additional child tax credit, you are still subject to the PATH act, despite being in the "test batch."

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

Ktaegel

Level 3

I'm in the same position except I'm at hour 53 right now. I call the phone numbers and nobody has been any help so far. They said I'm approved for the advance and it should be there but nobody knows why it isn't.