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If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975
Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).
Curious how you handled this? Same thing just happened to me. Not sure who to contact or how to get my funds back.
For assistance with your Turbo Prepaid Visa Card being closed, please visit the help section on the TurboPrepaidCard.com website or call toll-free at (888) 285-4169.
Trust me, I have done both. It is impossible to get through on the phone because once it verifies who you are, it says card is closed. Goodbye.
So I emailed and I have been getting these short unhelpful answers.
Seriously frustrating
My account was closed and I had money on the card from my refund advance how do i get my money ????
@Desire12 wrote:
My account was closed and I had money on the card from my refund advance how do i get my money ????
For assistance with the Turbo Visa Debit Card go to Turbodebitcard.com or call toll-free at (888) 285-4169
When I call it says my account is closed and hangs up!! I can’t talk to anyone
I have tried that it just hangs up
Use the website and click on Help in the upper right of the website. Use the procedure to dispute a charge to find out why the card was canceled.
It won’t let me dispute a transaction says I have to write them
You will need to complete the Transaction Dispute Form. Please see the below for additional information:
https://turbodebitcard.intuit.com/help-faq-s#disputetext
My TurboTax prepaid card was closed but my stimulus check was just loaded onto it Do you y’all issue a new card, the number we are to call keeps disconnecting and it is not letting me use the app
Same thing happened to me. Waiting on a response from Turbo but can't even get through to the phone lines.
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