My turbo prepaid card account was closed without my knowledge. I was told the irs closed it so how do i get another card for my taxes to be deposited on?

[KatrinaLO]

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

For more information on the Turbo Prepaid Visa Card, please see the FAQ below: https://ttlc.intuit.com/replies/6419975

Once you’ve signed up for a card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).

[crisasbill77]

my account was also closed and i have no idea how i do not have a option to talk to a human when i call the number on the card

[AprilYeb]

Curious how you handled this? Same thing just happened to me. Not sure who to contact or how to get my funds back. 

[MichelleLO]

For assistance with your Turbo Prepaid Visa Card being closed, please visit the help section on the TurboPrepaidCard.com website or call toll-free at (888) 285-4169.

[AprilYeb]

Trust me, I have done both. It is impossible to get through on the phone because once it verifies who you are, it says card is closed. Goodbye. 

So I emailed and I have been getting these short unhelpful answers. 

Seriously frustrating 

[Desire12]

My account was closed and I had money on the card from my refund advance how do i get my money ????

[DoninGA]

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@Desire12 wrote:

My account was closed and I had money on the card from my refund advance how do i get my money ????

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For assistance with the Turbo Visa Debit Card go to Turbodebitcard.com or call toll-free at (888) 285-4169

[Desire12]

When I call it says my account is closed and hangs up!! I can’t talk to anyone 

[Desire12]

I have tried that it just hangs up 

[DoninGA]

Use the website and click on Help in the upper right of the website.  Use the procedure to dispute a charge to find out why the card was canceled.

[Desire12]

It won’t let me dispute a transaction says I have to write them 

[HeatherPLO]

You will need to complete the Transaction Dispute Form.  Please see the below for additional information:

https://turbodebitcard.intuit.com/help-faq-s#disputetext

[Crystal1996love]

My TurboTax prepaid card was closed but my stimulus  check was just loaded onto it    Do you y’all issue a new card, the number we are to call keeps disconnecting and it is not letting me use the app

[CAJwork]

Same thing happened to me. Waiting on a response from Turbo but can't even get through to the phone lines.