It says my refund has been sent to be deposited in my account but it has not hit my account yet

[Troy gardner]

Has my refund been sent

[xmasbaby0]

@Troy gardner No one at TurboTax knows if your refund has been sent.

IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[Sugababy25]

I’m having the same issue, IRS transcript shows a DDD of 2/23. And according to Santana bank funds was received and deposited but it also show turbo has not taken its fee. What can I do?

[SForrestLO]

@Sugababy25

If you chose to have your fees deducted, you can check with Santa Barbara Tax Products Group.

Refund Status

Contact Santa Barbara Tax Products

[Zoehylan1995]

obviously you can’t read cause this was last year and it had nothing to do with my bank. you literally don’t know what you’re talking about in this situation. take your attitude elsewhere

[Teddyccook86]

I called my bank and they said it’s not their issue. It’s been 5 days since the Where’s my refund posted my refund was sent out.  

[MichelleLO]

Did you have your TurboTax fees deducted from your refund?

@Teddyccook86

[Mattyanya]

The IRS site where's my refund states that it was sent out on the 24th to my bank for direct deposit I have been in contact with my bank who has informed me that there is nothing been sent nor have they received anything just now the first and I still have not received my refund and I don't know what to do next I've tried and tried to contact the IRS about 20 times a day for the last 5 days and I've had no luck just anybody have anything else that I can do

[CarissaM]

@Mattyanya Did you have your Turbo Tax fees deducted from your refund?

[MsGeeGee1]

I been wondering the same thing .. about mines on the irs website it says sent 

[EbonyL122824]

@MsGeeGee1 If you tracked your refund using the Where’s My Federal Refund? tool and it states your refund date and that date has passed, IRS asks that if your refund is not credited to your account within 5 business days of your direct deposit date, to check with your bank to see if it has been received. If it has not been received after the 5th business day, then you would need to contact the IRS at 1-800-829-1954 to initiate a refund trace. The Bureau of Fiscal Service may need to review your claim before they can re-issue your IRS refund check, which can take up to 6 weeks to complete.

https://ttlc.intuit.com/replies/4181364

If you have elected to have your TurboTax fees paid from your tax refund, you may check the status of your Refund Transfer by visiting https://taxpayer.sbtpg.com/login.

The IRS estimates that most refunds will be sent within 3 weeks after your e-filed returns are accepted. As your return moves through the process, Where's My Refund will be updated accordingly. There's no way of knowing exactly when the IRS will update to refund sent. You will need to keep checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight.

https://ttlc.intuit.com/replies/3332479

[Tyleriscool1]

My deposit hasn't hit my account either. I made sure all my info was correct as well. When I checked the irs it says it was sent on the 24 of February. I contacted my bank and they have no record of it. Who do I call because the irs is autonated

[xmasbaby0]

Did you choose to have your fees deducted from your federal refund?  Check with the third party bank.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[Tyleriscool1]

I have no fees. 

[sajsmartinvestor]

I know this is old but my God really?? for anyone that has this question in the future your  financial intuition is your bank or where ever you get direct deposit.