If Had a wire transfer to my intuit turbo tax card. It was cleared and confirmed. turbo/green dot bank doesn't know where the money is and say they never received it?

[brittanymateo93]

Where is my money?

[xmasbaby0]

TurboTax no longer even issues those cards.   You need to call the 800 number on the back of your card to sort out the issue with the bank.  No one in this user forum can help with a transaction on your card that you must have now had for several years.

[brittanymateo93]

I've used it for my direct deposit for work up utill last October and never had a issue. And there isn't even a 800 number on the back of my card. And if they no longer issue this card why is this site even a thing? It's a INTUIT  turbo tax card??? 

[xmasbaby0]

TurboTax stopped issuing those cards several years ago and now uses Credit Karma cards.    I found this information in my notes from a few years ago.

For help with your pre-paid Visa card: 

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[brittanymateo93]

No number I call no matter who I talk to no one is helpfully and I continue tobe hung up on. My money was cleared and received by green dot bank using my routing and account number for my intuit turbo tax card. I even had a 3 way call with my representative who wired the money with a customer service rep from intuit and they still tell me nothing and just hang up the phone. Where does over 2,000$ go? I'm depending on this money so I can pay my bills and don't end up homeless with a young child. I'm a single mother who just buried her husband Thursday 

[taxlady28]

I wonder if you were victim of some type of scam.   TurboTax would not ask for that information and not have any way of transferring the funds to a card.  And definitely how a card or bank that TurboTax does not use..  Nor would they do a 3 way call for something like that.   Did someone call you or did you call them.  None of this sounds legitimate.