TurboTax is the software that you used to prepare an income tax return; it has been several years since TurboTax issued those TurboTax debit cards for users to have their tax refunds deposited to---TurboTax is not even issuing new ones now. But your account is active and you are using the card, which is fine, for whatever you are using it for.
But now you are just using that card like any other debit card that was issued by a bank. The software company that you used to prepare a tax return cannot help you with banking issues. You have to sort this out with the bank that wired a deposit to you and the bank -- Green Dot-- that holds your account. You cannot expect the tax software company to sort this out.
I found this additional information in my notes---but this is from a few years ago:
The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
