After you file

No number I call no matter who I talk to no one is helpfully and I continue tobe hung up on. My money was cleared and received by green dot bank using my routing and account number for my intuit turbo tax card. I even had a 3 way call with my representative who wired the money with a customer service rep from intuit and they still tell me nothing and just hang up the phone. Where does over 2,000$ go? I'm depending on this money so I can pay my bills and don't end up homeless with a young child. I'm a single mother who just buried her husband Thursday